iPad Pro touch screen intermittent unresponsive

Just fully restored my Pro 10.5 to iPadOS 13.3 with factory settings and the unresponsiveness is sadly still there. None of the mentioned "fixes" works since the update. The unresponsiveness on my Air 3rd gen seems to be fixed though, but it's kind of early to draw conclusions since the 13.3 update was only recently released.

Not familiar with any of the newest iPhones and never own an iPhone, at all, so I would be completely useless in the iPhone communities.

My mom will be getting an iPhone 8, so that will be interesting for me to try and figure out for her to use it.

The iOS interface is completely different from an iPad.

It’s not annoying so much because iPhone users do not use Apple Pencil. Because of that maybe lot’s of iPhone users can’t see this issue.

to check the problem, please open the calculator (Apple app) and try to enter number rapidly. You can see your iPhone or maybe iPad recognizes your touch (by changing color of numbers) but the app doesn’t recognize some of the numbers.

I typically get the new phone every year or at the least, every other year. I went from Xs Max to 11 Pro Max this year. The expectations from users over the camera have been something else. And people thought from the ads that the screens couldn't scratch. The new phone's have glass which is harder to break, but just like every iPhone before them, they can scratch, so that thread has been contentious at best, nasty at worst.

iOS on iPhone isn't really much different from iOS on iPad. Your mom will have an iPad in smaller form, which makes phone calls. You can't, however, use a USB drive on iPhone like you now can on iPad.

HTohidlou wrote:

It’s not annoying so much because iPhone users do not use Apple Pencil. Because of that maybe lot’s of iPhone users can’t see this issue.

to check the problem, please open the calculator (Apple app) and try to enter number rapidly. You can see your iPhone or maybe iPad recognizes your touch (by changing color of numbers) but the app doesn’t recognize some of the numbers.

Sorry, but there are no touch issues even with rapid typing on the built in calculator.

You should take your issue where it belongs, which is the iPhone forum. What you're suggesting isn't common (there are very few posts about touch issues) and this is not in any way connected with iPad Pro touch issues.

Also, see this support article for issues with touch --> Get help with the display on your iPhone, iPad, or iPod touch - Apple Support

Finally, if you believe your iPhone is not working correctly, schedule an appointment at your Apple Store Genius Bar and let Apple run diagnostics on it for you.

Again, totally different devices. There is no reason to try to draw a correlation between the issue you may be having with your iPhone to the issue with iPad. And even with iPad, it's a small subset of iPad Pro users who have the issue. We have two iPad Pro 11 in my home, neither of which have experienced any touch issues.

Similar problem with my 10.5 iPad Pro, hence me finding this thread. It’ll occasionally become unresponsive to touch, often for 2 to 5 seconds. It happens while not doing anything other than perhaps swiping a web page or swiping up for the dock. Not playing games, not doing anything processor intensive.

I sometimes switch back to my 5th generation iPad and have no problems using it all day, even though I’m using the same workflow, iOS version, screen and finger cleaning habits I’d normally be using on my Pro. It’s just a problem with the Pro.

Apple had better address this iPad pro typing situation. I can’t even write this easily... after all recommendations.

And btw, the tech support in century city Ca is horrible on this issue. They brought me a new iPad..refurbished for sure and said in a threatening tone, I only get one.

what? How about giving me what I paid for in the first place...a working iPad

I am not a happy customer

I am not happy stockholder and sorry to say, my favourite device is loosing my trust.

The touch issue appears to happen on the iPad Pro 12.9” sizes from 2nd Gen and newer. This maybe a software/hardware issue. YouTube is not what I would call an exemplary iOS app. It hooks deep into iOS and it wouldn’t surprise me if it intercepts touch events.

So far so good. The few dropped touches I do get are difficult tell wether I didn’t tap or wether it dropped it.

I don’t use lotions and my hands are not unusually dry or clammy. @katesapp said adding another layer of glass eliminated the issue, which adds to my confusion. If you pay very close attention, the touches are registering. The onscreen keyboard makes a click and the keys highlight, but the keystroke is dropped.

I think we need to be very specific about the symptoms because they could have different causes.

I am NOT dumping the YouTube app.

This cannot be the root cause of these intermittent, unresponsive touch screen issues.

AND once again, not every single iPad Pro, across all 4 models years, is being affected by this issue.

I seriously doubt that the YouTube app is the real cause of this issue.

Millions of iPad Pro users have the YouTube app on their iPad Pros, yet I see no evidence of millions of iPad Pro users being affected by this intermittent, unresponsive iPad Pro touch screen issue.

If the affected numbers of iPad Pros were this big or larger, this issue would be making all of the differnt news media and Apple would have responded to this issue by, now.

Apple engineers just seem to have problems pinning down this issue.

They may not be finding a commonality that causes this issue that seemingly affects still a small but, slow-growing minority of iPad Pro models across all 4-5 model years!

Getting rid of the YouTube app is not the true solution to this issue.

I concur with the thoughts in the last post, Apple have lost a customer here. I trusted the brand after a number of phones and two previous iPads which all worked fine. I paid a lot for a high spec iPad Pro which I now regret. I am disgusted to be offered a second hand one in exchange.

Barry

Yes, Sinizar, it is frustrating to have “upgraded” to iPad Pro with this issue, now on the second device, when all my previous “budget” iPads, and currently my son’s budget iPad (MP2G2LL/A) from two years ago have had no problems. Text input! What could be more a basic and essential function?

[Edited by Moderator]

Unacceptable!!!

Like a lot of u I was given a second refurbished iPad when i went to the apple store with unresponsive screen...(century city ca)

and there, I had a threatening finger pointed at my face saying this was the only exchange I would be given!

some nerve...and some nasty tech guy’s treatment when I demonstrated issues of unresponsiveness screen!

anyway, the new one too has issues.

Agreed—many of us, as consumers and some of us are stock holders too need to consider legal action.

Apple arrogance is unacceptable, and apple needs to make this right and do so gracefully.

There are big problems! These are expensive machines and don’t perform as advertised.

How could apple release this iPad pro without getting bugs out?

At this point I don’t trust it to work consistently!

I finally gave up and turned my 1st gen iPad Pro 9.7 in into Best Buy for $155 and turned around and purchased a new iPad gen 7 with 128 GB. It wasn’t worth the hassle and “try this and that”, it should just work no matter what case you have.