In app purchase
I go to make an in app purchase and it starts to process and it comes up and says purchase can not be completed and it gives me the iTunes support web address.
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Do as it instructs, go to the URL and follow the instructions:
www.apple.com/support/itunes/ww/ --> https://support.apple.com/country-selector/itunes > select your country > Contact Support > Contact iTunes Store Support > Purchases, Billing & Redemption
or contact iTunes Support at: https://www.apple.com/emea/support/itunes/contact.html
2013 Mega topic about this - https://discussions.apple.com/thread/4983697