One of our students put on Guided Access, no he can't remember what code he put in. The iPad is locked into that app. How do I restore or do what ever to get my iPad back.

One of our students put on Guided Access, now he can't remember what code he put in. The iPad is locked into that app. How do I restore or do what ever to get my iPad back. The iPad is not backed up. I really don't care if everything is totally reset.

Posted on Jan 17, 2019 7:24 AM

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Question marked as Top-ranking reply

Posted on Jan 17, 2019 7:35 AM

If the iPad has a screen lock passcode set, you can reboot the iPad and get the regular lock screen for you to enter the normal passcode (not the guided access one). When you enter the passcode, it should open at the home screen, and you can then Navigate the Settings to turn off Guided Access and its passcode.

See here: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you have no screen unlock passcode, you will need to restore the iPad to factory condition using recovery, follow the steps here to remove Guided Access: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


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Question marked as Top-ranking reply

Jan 17, 2019 7:35 AM in response to administrative208

If the iPad has a screen lock passcode set, you can reboot the iPad and get the regular lock screen for you to enter the normal passcode (not the guided access one). When you enter the passcode, it should open at the home screen, and you can then Navigate the Settings to turn off Guided Access and its passcode.

See here: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you have no screen unlock passcode, you will need to restore the iPad to factory condition using recovery, follow the steps here to remove Guided Access: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


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One of our students put on Guided Access, no he can't remember what code he put in. The iPad is locked into that app. How do I restore or do what ever to get my iPad back.

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