MacBook Pro crashing multiple times a day

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CBElite Author

Level 1

4 points

MacBook Pro crashing multiple times a day

My MBP keeps crashing when I'm running more than 1 program at a time.

For example, I was working in Photoshop with Safari open. My computer seized then shut down.

Usually, everything freezes, the fans run at max speed for a split second, then click - the computer shuts off.

Specs:

MacBook Pro (Retina, 15-inch, Late 2013)

Running High Sierra 10.13.6

2.3 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 750M 2048 MB

Intel Iris Pro 1536 MB

I've seen others request EtreChecks, so here's mine:

EtreCheck

MacBook Pro Retina

Posted on Jan 18, 2019 9:53 AM

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Answer 1

Best reply

CBElite Author

Level 1

4 points

Feb 5, 2019 9:48 AM in response to CBElite

I took my MBP to a local Apple support shop. They diagnosed the problem as follows:

This model of MBPs sometimes crash when the processor drops below a certain level. Exactly as I described, the fans rev up and the computer clicks off.

The sollutuon:

They installed some software that keeps my laptop processor from dropping below the threshold that makes it crash.

So far so good. No crashing since I picked it up. The downside is that due to the processor constantly running, my battery life will be affected. I rarely use my MBP on battery alone, so it was a fair trade for me.

Thank you to everyone who took the time to comment!

[Link Edited by Host]

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Answer 2

Jan 18, 2019 11:08 AM in response to CBElite

To trouble shoot further you can:

Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches, dynamic loader cache, etc. get cleared and rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.

Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account.

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Answer 3

CBElite Author

Level 1

4 points

Jan 18, 2019 12:01 PM in response to leroydouglas

Thank you!

Currently in Safe Mode. It did take a little longer to get to the login screen, but it booted almost immediately.

Should I be trying to recreate the crash in Safe Mode?

Thanks for your help!

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Answer 4

Jan 18, 2019 12:27 PM in response to CBElite

Currently in Safe Mode. It did take a little longer to get to the login screen, but it booted almost immediately.

Should I be trying to recreate the crash in Safe Mode?

No. Restart as normal.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macoshighsierra.html

Will take some investigation on your part:

https://helpx.adobe.com/x-productkb/global/macos-high-sierra-compatibility.html

also very suspect—

2019-01-16 15:31:10 Backup and Sync.app Crash (8 times)

/Applications/Backup and Sync.app

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Answer 5

CBElite Author

Level 1

4 points

Jan 18, 2019 3:19 PM in response to leroydouglas

I went ahead and updated my OS to Mojave. I’ll keep monitoring if there’s any compatibility issues with Adobe CC.

As for Backup and Sync, that’s Google Photos / Google Drive. You said very suspect, can you explain what you mean?

Thank you

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Answer 6

Jan 18, 2019 3:25 PM in response to CBElite

I went ahead and updated my OS to Mojave. I’ll keep monitoring if there’s any compatibility issues with Adobe CC.

As for Backup and Sync, that’s Google Photos / Google Drive. You said very suspect, can you explain what you mean?

Backup and Sync.app *** ——> Crash (8 times) <——— ***

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Answer 7

CBElite Author

Level 1

4 points

Feb 5, 2019 10:47 AM in response to leroydouglas

I know the software they put on my computer. I was speculating as to where they downloaded it, in the event that someone else with this problem came across this post.

The program on my computer is called NoCrashMBP.

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Answer 8

Feb 5, 2019 9:53 AM in response to CBElite

I believe they got it from Real Mac Mods

There is no advantage in speculating what Apple may have or may have not done—if you don't know specifically.

I see the hosted edited your post.

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MacBook Pro crashing multiple times a day

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