Bootcamp Windows 10 install freezes on Getting Ready spin screen

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Bootcamp Windows 10 install freezes on Getting Ready spin screen

I have a Macbook Pro (Retina, 13-inch, late 2013) that I had previously installed Windows10 on bootcamp, about 4-5 years ago. The battery failed, so I paid to have the battery replaced. The repair also replaced the 1TB SSD, and several other components.

Now, I am trying to re-install Windows. I am running macOS Mojave and all updates are current.

I downloaded and am trying to install Win10_1803Oct_English_x64 using bootcamp assistant.

Install goes fine until reboot, then after "getting ready" spinning dot screen for a few minutes, the dot stops spinning and the Macbook is frozen. This is repeatable - it seems to reliably freeze in approximately the same place. I have tried different USB drives, not sure what else to try.

MacBook Pro Retina

Posted on Jan 18, 2019 12:44 PM

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Answer 1

Loner T

Level 9

59,536 points

Jan 18, 2019 3:48 PM in response to DKxxxx

Do not post the serial number for your Mac, but can you post a screen shot of About This Mac?

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Answer 2

Loner T

Level 9

59,536 points

Jan 19, 2019 6:39 AM in response to DKxxxx

This is from my 15-in 2013 rMBP. The SM1024G vs SM1024F bothers me a bit. It is a later revision of the Samsung SSD. I have had issues with replaced Apple-SSDs and BC on many MBPs and MBAs. MBAs are much worse than MBPs.

My suggestion is to go talk to the Apple Genii and seek a resolution. They will push back on the fact that macOS works, and Windows is Microsoft, but see if you can talk to the Bar Manager and see if they see your issue.

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Answer 3

Loner T

Level 9

59,536 points

Jan 18, 2019 6:25 PM in response to DKxxxx

Can you post a screenshot similar to the following from About This Mac -> System Report...

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Answer 4

Loner T

Level 9

59,536 points

Jan 20, 2019 2:21 AM in response to ancheng

You may also want to consider a Genius Bar appointment. There is not much we can do at software level.

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Answer 5

Loner T

Level 9

59,536 points

Jan 24, 2019 6:59 PM in response to DKxxxx

What parts did Apple technicians replace the second time?

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Answer 6

DKxxxx Author

Level 1

10 points

Jan 18, 2019 3:57 PM in response to Loner T

I'll just post the text from about this mac, minus the serial #:

macOS Mojave

Version 10.14.2

MacBook Pro (Retina, 13-inch, Late 2013)

Processor 2.8GHz Intel Core i7

Memory 16 GB 1600 MHz DDR3

Startup Disk Macintosh HD

Graphics Intel Iris 1536 MB

Also replaced as part of repair:

Board, I/O

Cable, I/O, Flex

The logic board was replaced during a 2nd repair, after i noticed the hang/freeze problem. The new logic board did not change the symptoms of the problem.

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Answer 7

DKxxxx Author

Level 1

10 points

Jan 22, 2019 3:54 PM in response to Loner T

Thank you for your response. I also suspected the disk/firmware after they looked at the hardware twice.

Unfortunately, I don't live near an Apple store, so Genius bar is out of reach for me. Is there another way to get some support for bootcamp?

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Answer 8

DKxxxx Author

Level 1

10 points

Jan 24, 2019 9:56 AM in response to Loner T

Thank you. That is what I tried, the second time I sent it back for repair. Unfortunately, it appears that nothing that I had said to he phone support person was conveyed to the service center. They simply tested the hardware and replaced some more pieces and sent it back.

My phone support is also expired; all I have is the 90-day warranty on the hardware repair. As I understand it, this does not include software help.

I used this MacBook as a Windows PC full-time, so VM will not really work for me.

I suppose the best course of action is to call, and insist, even if I have to pay extra for software support. I already paid once for HW support since it is out of warranty. The MacBook is useless to me unless I can resolve this issue.

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Answer 9

DKxxxx Author

Level 1

10 points

Jan 24, 2019 11:41 PM in response to Loner T

The second time, they replaced the logic board. This was their response to my complaint that bootcamp install was freezing. They apparently did not read any of the notes from the Apple advisors I spoke to on the phone, so did not look at bootcamp install.

I have opened another case, and spent another 4+ hours on the phone today, and am sending the device to the repair center again. I will include notes in the box this time, and the Apple advisor again very carefully documented the issues, so I hope that the repair staff looks at the notes and acts accordingly! Wish me luck!

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Answer 10

Loner T

Level 9

59,536 points

Jan 25, 2019 5:25 AM in response to DKxxxx

Your late 2013 Mac shown in this document - (Step 7) - https://www.ifixit.com/Teardown/MacBook+Pro+13-Inch+Retina+Display+Late+2013+Teardown/18695 - does not require replacing the Logic Board for any SSD related issues.

Apple Techs just need to replace the SSD with the correct hardware/firmware version. Including a typed explanation may help. Please tape it to the LCD Display edges.

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