Bootcamp Windows 10 install freezes on Getting Ready spin screen

I have a Macbook Pro (Retina, 13-inch, late 2013) that I had previously installed Windows10 on bootcamp, about 4-5 years ago. The battery failed, so I paid to have the battery replaced. The repair also replaced the 1TB SSD, and several other components.

Now, I am trying to re-install Windows. I am running macOS Mojave and all updates are current.

I downloaded and am trying to install Win10_1803Oct_English_x64 using bootcamp assistant.

Install goes fine until reboot, then after "getting ready" spinning dot screen for a few minutes, the dot stops spinning and the Macbook is frozen. This is repeatable - it seems to reliably freeze in approximately the same place. I have tried different USB drives, not sure what else to try.

MacBook Pro Retina

Posted on Jan 18, 2019 12:44 PM

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20 replies

DKxxxx Author

Level 1

10 points

Jan 23, 2019 9:37 AM in response to Loner T

No, Apple kept the old SSD when they did the repair. I sent the Macbook to them for repair by UPS.

Loner T

Level 9

59,536 points

Jan 24, 2019 2:39 AM in response to DKxxxx

I suggest calling Apple Technical Support and explaining the problem to them. Ask them if they will allow you to ship the Mac via UPS to a Service Center, where they can diagnose the specific issue and replace the SSD, if necessary. Tell them explicitly, that your issue is related to Windows installation and that they should try and install it, before the Mac is shipped back to you.

The other option is to use a VM Engine to install Windows, if you do not require native hardware speeds.

DKxxxx Author

Level 1

10 points

Jan 25, 2019 11:40 AM in response to Loner T

That makes sense. They must have read the title of the case and saw the word "freeze" and decided it was the logic board. Certainly, they did not even try to install Win10, which was the actual problem.

I will definitely tape explicit instructions to the screen. They can't miss it!

DKxxxx Author

Level 1

10 points

Jan 18, 2019 6:42 PM in response to Loner T

Here it is:

Loner T

Level 9

59,536 points

Jan 23, 2019 4:02 AM in response to DKxxxx

Do you still have the old SSD and tools to re-install it?

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Bootcamp Windows 10 install freezes on Getting Ready spin screen