You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New Ipad has wifi issues - whole house loses wifi

I just bought a new Ipad wifi 9.7 and it is having wifi issues. It will connect to the internet for about 5 minutes and than it loses connection and every device in our house loses connection until I turn the ipad off. As soon as I turn the ipad off, everything in the house works perfectly until I turn the ipad back on and the cycle repeats. I've been trying for 2 days and seem to be stuck in this loop.


Should I return the ipad because I got a dud or is there something that I could do to fix this?


Thanks!

iPad Pro 9.7-inch WiFi

Posted on Jan 20, 2019 6:39 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 20, 2019 7:01 AM

I just can't see why your iPad would stop other devices from accessing the internet in your home.


I would go to Settings > General > Erase > Reset > Reset Network Settings


Then try to connect to the iPad again

3 replies

New Ipad has wifi issues - whole house loses wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.