Kernel Panic - at my wits end

Question

Kernel Panic - at my wits end

I've been having Kernel Panics for about half a year now. I know there are many, many posts about kernel panics but none of then are helpful to my situation. I'm running 10.12.6 on a 2011 MacBook Pro. The logic board and battery were replaced about two years ago. I installed a solid state hard drive about a year ago.

The genius bar won't even look at it, it's too old. I took it to a tech who did a clean install of the operating system but that did not work. The hardware test came back reporting no problems. Sometimes it restarts once, sometimes twice in a row-- The log in screen has the photo strangely off to the side but when I start typing in my password it rights its self. I have no clue as to how to proceed.

I really enjoy having all the things a MacBook Pro provides--built in DVD drive, ethernet capability, a slot for my camera's memory card. I really don't want to buy a new machine if I don't have to. It works fine, just has kernel panics several times a day.

MacBook Pro

Posted on Jan 23, 2019 3:42 PM

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Answer 1

Tesserax

Level 10

158,604 points

Jan 23, 2019 10:04 PM in response to Bellon, Laurel

Thanks for posting the report. Avast AV is the culprit causing the kernel panics. I concur with leroydouglas that you should remove it.

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Answer 2

Tesserax

Level 10

158,604 points

Jan 23, 2019 11:40 PM in response to Bellon, Laurel

Macs really don’t have issues with viruses like Windows PCs, but they can be “infected” with malware. As such I would suggest that you consider using Malwarebytes for Mac.

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Answer 3

Jan 23, 2019 4:20 PM in response to Bellon, Laurel

EtreCheck Report

EtreCheck version: 5.1 (5A022)

Report generated: 2019-01-23 16:14:40

Download EtreCheck from https://etrecheck.com

Runtime: 3:29

Performance: Good

I hope I did this correctly. Interesting that it says no Time Machine backups--I have several.

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Answer 4

Ruskes

Level 4

1,421 points

Jan 23, 2019 4:35 PM in response to Bellon, Laurel

There is not much we can do without having the information from kernel panic.

Why did it panic.

Can you copy/paste that info here

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Answer 5

Jan 23, 2019 10:58 PM in response to Tesserax

Thank you all. Might you recommend a good alternative antivirus?

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Answer 6

Jan 25, 2019 10:59 AM in response to Tesserax

Hmmm, yesterday afternoon I uninstalled all things Avast and just had my first kernel panic of the day today.

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Answer 7

Jan 25, 2019 7:04 PM in response to Bellon, Laurel

And this is the EtreCheck report I ran today

EtreCheck2019-01-25

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Answer 8

Tesserax

Level 10

158,604 points

Jan 23, 2019 3:46 PM in response to Bellon, Laurel

To help troubleshoot your Mac, I would suggest that you consider using EtreCheck and posting the resultant report for us to review. (Note: The EtreCheck report does NOT contain any personal information.)

You can download EtreCheck from here.
Start EtreCheck from a normal user account. Optionally, you can run it from a user account with Administrator privileges.
Select a problem from the drop-down menu to enable the "Start EtreCheck" button. Optionally, you can add comments on what issues your Mac is experiencing, especially to aide others with similar Mac issues.
Click on Start EtreCheck
Allow the program to run to completion.
When done, select Report from the left-side window to display it.
Select the Share Report icon, then select Copy Report.
Paste the report to your reply post. Hint: Use the Add Text option from the ASC editor's menu bar.

Ref:

Using EtreCheck - ASC (etresoft)
How to use the Add Text Feature When Posting Large Amounts of Text, i.e. and Etrecheck Report - ASC (Old Toad)

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Answer 9

Jan 23, 2019 4:41 PM in response to Bellon, Laurel

Not sure what you're asking for--this is from the report:

Diagnostics Information (past 7 days):

2019-01-23 16:01:55 CalendarAgent Memory (20 times)

/System/Library/PrivateFrameworks/CalendarAgent.framework/Executables/CalendarAgent

2019-01-23 15:49:55 com.apple.WebKit.WebContent Memory (5 times)

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

2019-01-23 14:57:45 mds_stores Memory (2 times)

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores

2019-01-23 11:26:53 sandboxd Memory (20 times)

/usr/libexec/sandboxd

2019-01-23 11:04:42 Software Update.app Memory (11 times)

/System/Library/CoreServices/Software Update.app

2019-01-23 10:12:36 Kernel Panic (21 times)

3rd party kernel extensions: com.avast.FileShield 4.0.0

com.avast.PacketForwarder 2.1

com.avast.PacketForwarder 2.1 (addr 0xffffff7f9d1c1000, size 20480)

2019-01-23 10:12:34 Last Shutdown Cause: -62 - System unresponsive

2019-01-19 16:45:56 com.apple.WebKit.Networking Memory (2 times)

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking

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Answer 10

leroydouglas

Level 10

200,352 points

Jan 25, 2019 11:23 AM in response to Bellon, Laurel

Hmmm, yesterday afternoon I uninstalled all things Avast and just had my first kernel panic of the day today.

Run it again —You can get a good look at your System config using the utility http://etrecheck.com

looking for conflicts and or recommendations, third party interference. First time around it said you had more than one anti-virus? (Malwarebytes is one you can trust for removing malware)

post the new results if you still need further help.

Quite possibly you will need to reinstall the macOS on top of your existing macOS if there was system damage by Avast. Easy enough to do from How to reinstall macOS from macOS Recovery - Apple Support

Always advised to have a backup plan to protect your data.

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