2018 15" MBP + Synology rt2600AC = super-slow 802.11ac. 13Mpbs, MCS=0

I have a 4-month old 2018 Macbook Pro and a 1-month old Synology rt2600AC router purchased to replace an aging Time Capsule (bulletproof for the past 4+ years...).


With the Time Capsule, connecting to 802.11ac, I typically see speeds of 780Mbps+ in my usual work spots at home, with indicated speeds topping out at 1,300MBps when I'm in the same room as the TC. Solid MCS #'s.


The Synology behavior begins the same but with a bit more range, but then the TX speed will fall to like 13 or 14 Mbps with an MCS of 0. It's barely enough to surf, let alone RDP or move files. Rebooting either the MBP or the RT fixes it temporarily, as does bouncing the RT's wifi (changing the channel, disabling, etc). Sometimes the signal is "good" for an hour or two, then drops. Other times it won't even last 5 minutes from a reboot. This started with the TC shut down, but with the issue I've put it back into service (bridged off the RT), and still see the same behavior. I've tried all the settings in the RT, manually changed channels, separated 2.4 & 5 channels, disabling all the extra services in the RT, not using connected USB 3 devices, moving routers around the house, etc. Nothing seems to help.


Here's the AP performance when connected to my TC (Altair), with the MBP sitting on the same desk with the rt2600ac and TC just 2 feet away.


Same chart, the blue/green line blips are flipping to "Polaris", the rt2600AC...

See how it starts at 1300 then quickly plummets to 13? No change in quality or signal.


I don't see any other 5Ghz networks competing either (overlaying Polaris is {hidden}, a second network the rt2600AC broadcasts for Mesh stuff that I can't disable...)

So, Apple-folks. Has anyone ever run into this problem before? I've opened a trouble-ticket with Synology, as they have had lots of issues with firmware updates lately. But the fact that I haven't observed the behavior on my old 2014 MBP or any other Apple devices at home (iPhones, iPad Pros) has me concerned it's a problem with the 2018. But then again, no similar issues on the 2018 MBP with my TC, the Cisco enterprise stuff at work, Wifi networks at hotels, or with Belkin, Netgear, & GoogleWifi routers at other family members' homes over the holidays.


Anyone?

MacBook Pro w/ Touch Bar (2018 or later)

Posted on Jan 28, 2019 10:00 AM

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27 replies

Jan 30, 2019 6:07 AM in response to LaPastenague

Thanks for that.


Yeah, I wish I'd reached out here & to Synology sooner to do more troubleshooting. I'd like to know what it was or to at least provide Synology with some feedback. But with the return window closing, I wanted to take advantage. In general I really liked the 2600 and I wish it had worked. Just unusably slow for even web browsing when stuck in that state, which I'm not tolerating on a brand new router and a $3k Macbook Pro. ;-)


And I agree on the cables - I use a Thunderbolt3/USB-C gigabit ethernet adapter for really serious stuff. There is no substitute for wires. :)

Jan 30, 2019 2:21 PM in response to Delta5

Good advice on the Ubiquity gear. I've heard good things. The Ampli-Fi series of mesh routers was my next choice if the Synology didn't work out, which I believe are by Ubiquity. I may give those a shot....


I have never used them.. but Amplifi was a company Ubiquiti bought and use for more domestic gear. They are not without issues.. although I personally have kept away from mesh.. I do not like wireless repeaters of any sort.

Certainly take your time if you need a replacement to check alternatives available at the time.. new products come out all the time but the main Ubiquiti lines at least you know they are stable and more industrial.. but not ugly!!


Guess I'll plow on with the TC! Just hope the darn thing never dies, lol!


Hmmm.. well now I am truly in my zone.. keeping Apple routers running is something I excel at.


I bashed away at this from time to time over a couple of years.. I seemed to fixed it and it would break down again a few months later.. but I finally fixed it. Massively modified. But works great.. with no fan and no case. Not sure how long I can keep it alive for.. but having bypassed half the systems.. I have big hopes for it. LOL!!


https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modems/apple-time-capsule-repair/repair-ac-version-time-capsule-or-extreme





Feb 18, 2019 2:06 PM in response to Delta5

That is bad new about the synology.

And

Welcome to the Unifi club!! Good move.


Ubiquiti is starting to have reasonable penetration into the domestic market because they produce robust pro gear at a price point not far above best domestic. With a much more sophisticated controller that is near magical.


I have not experienced any of the issues you have had with Synology.. Just upgraded to the latest firmware.. which I did reluctantly because there is no way back.. and it works fine except for IPv6. The IPv6 is very unreliable.. It would work fine after a reboot and fail on the next lease renewal which for my ISP are only 15min apart. Nothing could cajole it to work again until I did another reboot. I do think they will fix this with a firmware revision at some point since IPv6 is more and more important in the operation of the internet.

My network layout is fairly complicated but this is all interlude before the Unifi system moves from test setup to full control.



Jan 28, 2019 11:16 AM in response to Tesserax

I forgot to mention it, but the "MCS Index: 0" reported in that software above appears to be a bug. It always reports that for any 5Ghz connection on my 2018 MBP. MCS Indexes I'm reporting above are from the OSX Wifi Diagnostics.


Here's a screen grab from right now showing what I mean (with the MBP operating perfectly against the RT @ 1300Mpbs).


The MCS Index in the OSX diagnostics report 0 or 1 when the slow connection is happening.


I have tried channels all over the spectrum, manually setting the TC & RT away from eachother, even forcing them to overlap to see if it's worse. From the lower 36/54 groups to the higher 132 and even the DFS's. Changing the channel disconnects Wifi, which does usually temporarily resolve the issue. But it always returns. I've not observed any difference in length of "good" connection.


The software I'm using doesn't generate a spectral analysis, sorry. My environment is a small-town subdivision. I can see other faint 2.4's, as above. 99% of the time nothing shows up on 5Ghz. Above is a rare 1% time where a whiff of that "Bookend-5G" shows up, but it's very faint. Doesn't seem relevant to speed drop-outs, as above, it's rocking 1300 and that one is fainly visible.


I've had WiFi routers for well over a decade in my current home, relying on 5Ghz since I bought the TC, 4+ years ago. I've never had any issues with the TC doing this. I briefly tried other routers (Google WiFi, Orbi) last year when thinking about upgrading and none exhibited the same behavior. Nothing in my household that I'm aware of has changed in terms of interference-generating things. No new microwaves, DECT phones, satellite, etc. And no other devices seem to be acting strangely either (though none are tasked with moving as much data across WiFi as my MBP).

Jan 28, 2019 12:26 PM in response to Delta5

FWIW, you may find this MCS Index table helpful:


At least, it should give you a better understanding on what these values represent as far as the connection between the client and the wireless router or access point is concerned. As you will see the higher the number, the better.

Jan 28, 2019 12:40 PM in response to Tesserax

Very interesting, especially the 802.11n 20Mhz No SGI Data Rate column. 13, 26, 39, 52 - I've seen the OSX TX Rate bounce around on those exact numbers when it's stuck in the super-slow mode. Sort of suggests the MBP + Syn connection is somehow "stuck" on 802.11n in just that 20Mhz slot, rather than 802.11ac 80Mhz like indicated.



Jan 28, 2019 2:34 PM in response to LaPastenague

Yes, running the latest/greatest SRM 1.2-7742 Update 5. In my ~1 month of ownership I've learned quite a bit about Synology Firmware SNAFU's from browsing their boards. It's quite troubling.


Apple does recommend using MU-MIMO, so I've left that on. I believe the TC had that too. But I had the same thought last week, disabled, made no difference.


Agreed on the 40mhz trial and the factory reset. Hadn't tried that yet. I'm up for trying anything just to see what kind of affect it has. Though if the solution is no 80mhz then the Syno will get returned as then the TC remains the better option since it's done 5/80 reliability for years.


Good ideas guys, I appreciate it!

Jan 28, 2019 6:12 PM in response to Delta5

I am not entirely sure what default setting for smart connect is but ensure it off.


This shows smart connect on.. lots of routers are having issues with this setting.. they don't actually have the smarts yet to make good decisions about band to join.. I think you are likely off.. as once you change the names for the 5ghz band it will no longer smart connect.



So far up for a few hours and behaving... very stable.. !!


Jan 29, 2019 7:40 AM in response to Delta5

For fairness sake, Synology Support did finally respond to my ticket. No information other than a request to provide login information so their technicians could remotely access the router to troubleshoot. If I wasn't in the return window I'd let that proceed (after securing/removing a few sensitive devices from my home network...). But with all the gripes on the synology community forums, here, and elsewhere about recent borked software updates, I'm thinking best to return it and try something else when the TC dies.

Mar 26, 2019 4:53 PM in response to Delta5

You were right about changing DTIM and disabling MU-MIMO doesn't solve the issue thou, it was the "unlock with Apple Watch" function that caused WiFi to slow down. Disabled it and WiFi was solid for the last week, cheers!


Unfortunately it seems like the latest Mac OS 10.14.4 still doesn't fix this bug, even Apple claims that the update Resolves Wi-Fi connection issues that may occur after upgrading to macOS Mojave.

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2018 15" MBP + Synology rt2600AC = super-slow 802.11ac. 13Mpbs, MCS=0

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