Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Solid black screen when trying to play movies through iTunes

When I go to play movies in iTunes, a black screen comes up. There is no cover art or movie control options. I'm able to navigate through "Finder" to the iTunes folder and play the movie using QuickTime. This is also happening on my MacBook air.


Itunes: 12.8.2.3


iMac 2013:

maxOS High Sierra (10.13.6)

2.7 GHz Intel Core i5

8GM 1600 MHz DDR3

Intel Iris Pro 1536 MB


iMac Line (2012 and Later)

Posted on Jan 30, 2019 8:01 AM

Reply
Question marked as Best reply

Similar questions

3 replies

Solid black screen when trying to play movies through iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.