iMac, High Sierra and HP officejet 4500

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iMac, High Sierra and HP officejet 4500

Hi. My parents got an iMac in 2011 that came with an HP Officejet 4500 printer. Recently I updated the OS from Yosemite to High Sierra (10.13.6). When we tried to use the scanner function, we got a warning message that the HP software may not be supported by the new OS. Scanning is OK (can see image on screen in the HP software), but the image doesn't save to disc (see attached screenshot). I haven't contacted HP yet, but the printer is 8 years old. There's nothing wrong with it and it's a waste to toss it. Any suggestions? Thanks.

iMac 21.5", 10.13

Posted on Feb 3, 2019 4:52 PM

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Answer 1

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BDAqua

Level 10

250,265 points

Feb 3, 2019 9:18 PM in response to AXMZ

Hopefully that may give us more clues.

Then there's my preferred method... Vuescan...

Can't find a driver for your HP Officejet 4500 G510a-f ?

We reverse engineered the HP Officejet 4500 G510a-f driver and included it in VueScan so you can keep using your old scanner.

https://www.hamrick.com/vuescan/hp_officejet_4500_g510a_f.html

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Answer 2

AXMZ Author

Level 1

8 points

Feb 3, 2019 9:13 PM in response to BDAqua

Normally it saves onto the desktop. A file does get saved, but the thumbnail is all black and the file is only 25k. So, something is saving, but it's not saving properly.

Ok, I will try your suggestion and see what happens. Thanks very much.

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Answer 3

BDAqua

Level 10

250,265 points

Feb 3, 2019 9:04 PM in response to AXMZ

Where is it set to save to exactly?

Open Console in Applications>Utilities & see if there are any clues or repeating messages when this happens.

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iMac, High Sierra and HP officejet 4500

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