Powerbeats3 almost will never work

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Level 1

4 points

Powerbeats3 almost will never work

Power button seems dead. No light when I push the button, no light when I charge the headphone. They will not turn on either. The volume button does work. I can press it once and get a light, I can hold it down and get red and white alternating lights, and after holding down even longer I get a repeated blinking white light. I can even connect the phone's bluethooth, if only for a moment.

Downloaded the beats updater. Was only able to connect while holding the volume button the entire time. Software is up to date, and showed almost a full battery.

Twice in the last ten days I've turned on the Beats and they worked perfectly.

I've tried all sorts of combinations with the power and volume button together and holding each one down for various amounts of time.

No luck, Any ideas?

Posted on Feb 5, 2019 11:01 AM

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Answer 1

Top-ranking reply

Kappy

Level 10

361,849 points

Feb 5, 2019 11:21 AM in response to Vaximillian

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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Powerbeats3 almost will never work

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