Safari quit unexpectedly - 2019

The 2019 in my title is unclear; sorry about that.

I'm running version 10.13.3.

I tried the Safe Mode method that you suggested. I get the same error message while attempting to open Safari while in Safe Mode.

EtreCheck version: 5.1 (5020)

Report generated: 2019-02-16 13:05:04

Download EtreCheck from https://etrecheck.com

Runtime: 5:14

Performance: Below Average

Sandbox: Enabled

Full drive access: Disabled

Problem: Apps are crashing

Description:

        When trying to open Safari, an error message of Safari quit unexpectedly continues to appear and Safari does not open.

Major Issues:

    Anything that appears on this list needs immediate attention.

    Obsolete hardware - This machine may be considered obsolete.

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems.

    Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

    Upgradeable RAM - This machine has upgradeable RAM that would help its performance.

    Out of RAM - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system.

    Clean up - There are orphan files that could be removed.

    Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

    32-bit Apps - This machine has 32-bits apps that may have problems in the future.

    Limited drive access - More information may be available with Full Drive Access.

Hardware Information:

    MacBook Pro (13-inch, Mid 2010) - Obsolete!

    MacBook Pro Model: MacBookPro7,1

    1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core

    4 GB RAM - Upgradeable

    BANK 0/DIMM0 - 2 GB DDR3 1067 ok

    BANK 1/DIMM0 - 2 GB DDR3 1067 ok

    Battery: Health = Normal - Cycle count = 347

Video Information:

    NVIDIA GeForce 320M - VRAM: 256 MB

    Color LCD 1280 x 800

Drives:

    disk0 - Hitachi HTS545025B9SA02 250.06 GB (Mechanical - 5400 RPM)

    Internal SATA 1.5 Gigabit Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 - Macintosh HD (Journaled HFS+) 249.20 GB (62.26 GB used)

        disk0s3 - Recovery HD [Recovery] 650 MB

Mounted Volumes:

    disk0s2 - Macintosh HD 249.20 GB (186.68 GB free)

        Journaled HFS+

        Mount point: /

Network:

    Interface usbmodem0.0.2: Nokia Datacard

    Interface usbmodem0.0.4: Nokia Datacard 2

    Interface BlackBerry-235158a2: BlackBerry-235158a2

    Interface Bluetooth-Modem: Bluetooth DUN

    Interface en0: Ethernet

    Interface en3: iPhone

    Interface fw0: FireWire

    Interface en1: AirPort

        802.11 a/b/g/n

    Interface en2: Bluetooth PAN

System Software:

    macOS High Sierra 10.13.3 (17D47)

    Time since boot: Less than an hour

Security:

    GatekeeperEnabled

    System Integrity ProtectionEnabled

Unsigned Files:

    Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

        Details: Exact match found in the whitelist - probably OK

 Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist

        Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist

        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist

        Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.coupons.coupond.plist

        Executable: /Library/Application Support/Coupons/coupond launchd

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.rim.BBAlbumArtCacher.plist

        Executable: /Library/Application Support/BlackBerry/RimAlbumArtDaemon

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.cloudpath.maccmd.plist

        Executable: /Library/PrivilegedHelperTools/com.cloudpath.maccmd

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.icera.zerocd.plist

        Executable: /Library/Application Support/Icera ZeroCD/icera-zerocd '/Library/Application Support/Icera ZeroCD/icera-zerocd.dat'

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist

        Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist

        Executable: /Library/Application Support/BlackBerry/BBDaemon

        Details: Exact match found in the whitelist - probably OK

32-bit Applications:

    7 32-bit apps

Kernel Extensions:

    /System/Library/Extensions

        RIMBBUSB.kext (0.0.74)

        RIMBBVSP.kext (0.0.74)

System Launch Agents:

    [Not Loaded] 17 Apple tasks

    [Loaded] 172 Apple tasks

    [Running] 102 Apple tasks

System Launch Daemons:

    [Not Loaded] 38 Apple tasks

    [Loaded] 189 Apple tasks

    [Running] 106 Apple tasks

Launch Agents:

    [Not Loaded] com.oracle.java.Java-Updater.plist (? 1dcf5460 - installed 2016-04-01)

    [Other] com.brother.LOGINserver.plist (? a1772de2 - installed 2011-06-03)

    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-02-09)

    [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-12-07)

    [Running] com.rim.BBAlbumArtCacher.plist (? e61f56c4 - installed 2012-04-19)

    [Other] com.epson.eventmanager.agent.plist (? cd93600d - installed 2012-05-08)

    [Running] com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2012-06-30)

    [Loaded] com.coupons.coupond.plist (? d6de63d4 - installed 2015-06-02)

Launch Daemons:

    [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-02-16)

    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-01-28)

    [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-12-07)

    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-02-09)

    [Running] com.icera.zerocd.plist (? 2869c27b - installed 2009-08-27)

[Running] com.rim.BBDaemon.plist (? 9f895e8a - installed 2012-04-19)

    [Loaded] com.cloudpath.maccmd.plist (? 54c74fb5 - installed 2013-01-09)

    [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2016-04-01)

    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-02-09)

User Launch Agents:

    [Loaded] com.spotify.webhelper.plist (? 0 - installed 2013-11-07)

    [Other] com.adobe.ARM.***.plist (? 0 - installed 2014-03-08)

Internet Plug-ins:

    JavaAppletPlugin: Java 8 Update 91 build 14 (installed 2019-02-09)

    FlashPlayer-10.6: 32.0.0.142 (installed 2019-02-15)

    QuickTime Plugin: 7.7.3 (installed 2018-01-19)

    AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-12-04)

    AdobePDFViewer: 19.010.20064 (installed 2018-12-04)

    Flash Player: 32.0.0.142 (installed 2019-02-15)

    net.juniper.DSSafariExtensions: (installed 2011-01-19)

    PepperFlashPlayer: 32.0.0.114 (installed 2019-01-30)

    Silverlight: 4.0.50524.0 (installed 2019-02-09)

    iPhotoPhotocast: 7.0 (installed 2010-08-21)

Safari Extensions:

    Chill-Tab - App Store (installed 2018-12-18)

3rd Party Preference Panes:

    Flash Player (installed 2019-01-28)

    Java (installed 2016-06-02)

Time Machine:

    Time Machine information not available without Full Drive Access.

Performance:

    System Load: 1.67 (1 min ago) 1.76 (5 min ago) 1.76 (15 min ago)

    Nominal I/O speed: 3.57 MB/s

    File system: 53.27 seconds

    Write speed: 53 MB/s

    Read speed: 45 MB/s

CPU Usage:

    Type Overall

    System 15 %

    User 7 %

    Idle 78 %

Top Processes by CPU:

    Process (count) CPU (Source - Location)

    Other processes 30.55 % (?)

    EtreCheck 11.70 % (App Store)

    firefox 0.96 % (? - ~/Desktop/Firefox.app)

    BBLaunchAgent.app 0.11 % (? - /Library/Application Support/BlackBerry)

    cfprefsd 0.04 % (Apple)

Top Processes by Memory:

    Process (count) RAM usage (Source - Location)

    EtreCheck 428 MB (App Store)

    firefox 269 MB (? - ~/Desktop/Firefox.app)

    com.apple.WebKit.WebContent 87 MB (Apple)

    App Store 62 MB (Apple)

    Finder 55 MB (Apple)

Top Processes by Network Use:

    Process Input / Output (Source - Location)

    mDNSResponder 92 KB / 84 KB (Apple)

    apsd 5 KB / 3 KB (Apple)

    firefox 4 KB / 2 KB (? - ~/Desktop/Firefox.app)

    netbiosd 1 KB / 708 B (Apple)

    SystemUIServer 0 B / 64 B (Apple)

Virtual Memory Information:

    Available RAM 1.16 GB

    Free RAM 15 MB

    Used RAM 2.84 GB

    Cached files 1.15 GB

    Swap Used 768 KB

Software Installs (past 30 days):

    Install Date Name (Version)

    2019-01-28 iTunes (12.8.2)

    2019-01-30 Adobe Pepper Flash Player

    2019-02-06 MRTConfigData (1.39)

    2019-02-06 MacKeeper

    2019-02-09 Gatekeeper Configuration Data (162)

    2019-02-09 Adobe Acrobat Reader DC (Continuous)

    2019-02-15 Adobe Flash Player

    2019-02-16 Malwarebytes for Mac

    2019-02-16 EtreCheck (5.1)

Clean up:

    /Library/LaunchAgents/com.brother.LOGINserver.plist

        /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver

        Executable not found

    /Library/LaunchAgents/com.epson.eventmanager.agent.plist

        /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager

        Executable not found

    ~/Library/LaunchAgents/com.adobe.ARM.***.plist

        /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

        Executable not found

Diagnostics Information (past 7 days):

    Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.

End of report

I had uninstalledMackeeper once I realized that it was installed, before the malwarebytes download. Since installing Malwarebytes, Firefox has been working properly but not Safari. I will try the High Sierra combo download and report the result.

Thanks for your continuous suggestions!

I noticed the Chill-tab extension that is still appearing. When I do this:

Safari > Preferences > Extensions

Select and uninstall Chill-Tab extension.

I can't uninstall because it says it is part of the Chill-tap app and prompts me to view it in Finder. I can move the app to trash from there but the extension can't be uninstalled even after emptying the trash. Then the app reappears. Am I missing something?

Thanks for the suggestion. This did nothing.

What other preferences may require a reset?

I don't know how I can download EtreCheck since Safari won't open. I have Firefox, but opening it leads to search.chill-tab.com! What is that?