Level 1

18 points

Safari quit unexpectedly - 2019

I cannot open Safari. I repeatedly get the "Safari quit unexpectedly" message. The only options are 'ignore' and 'report'.

I've seen elsewhere in support about a Genieo malware. However, I've reviewed those posts over and over and I cannot seem to perform any of the suggested actions because I have none of those Genieo files.

The other day, restarting my Mac did the trick to allow Safari to open. Now, however, it is not working.

Please help!

MacBook Pro 13", 10.13

Posted on Feb 6, 2019 11:48 AM

Top-ranking reply

Allan Jones

Level 9

77,888 points

Posted on Feb 6, 2019 12:19 PM

By "2019" do you mean the latest version of Safari, v12??? If not, let us know because troubleshooting Safari 12 can be different from earlier versions. Do "About Safari..." to see your version:

Launch Safari while holding the SHIFT key--it will open in Safe Mode. See if it is stable. If it is, you may have an incompatible Safari extension. Go to Safari Preferences > Extensions and disable all extensions. Then restart Safari normally. If it works, you have isolated to problem to one or more extensions. Re-enable extensions one at a time and test. If the problem returns, the last extension you enabled is the cause.

Safari can also do what you describe if you have loaded up you computer with anti-virus software or so-called "cleaning/tune-up/optimizing" apps. All interfere with the protection built into the macOS and cause slowness and stability issues.

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21 replies

Chamfer420 Author

Level 1

18 points

Feb 16, 2019 10:22 AM in response to dominic23

EtreCheck report has been posted. Sorry it spreads over multiple replies.

dominic23

Level 10

84,018 points

Feb 16, 2019 10:34 AM in response to Chamfer420

Malwarebytes probably removed the adware.

Safari > Preferences > Extensions

Select and uninstall Chill-Tab extension.

Eric Root

Level 10

685,221 points

Feb 16, 2019 12:25 PM in response to Chamfer420

You are welcome.

Eric Root

Level 10

685,221 points

Feb 17, 2019 7:30 AM in response to Chamfer420

dominic23

Level 10

84,018 points

Feb 6, 2019 12:47 PM in response to Chamfer420

1. If Safari is slow, stops responding, quits unexpectedly, or has other issues

https://support.apple.com/en-us/HT203353

2. If this doesn’t help, download EtreCheck: https://etrecheck.com/maspro and post the report here.

This is a diagnostic test. Reading the report will help us avoid unnecessary Q & A sessions.

Click, “Free Download” button and then “Click to download” button,

open Downloads folder, click on it to open, and then select ”Open”.

Click on the bouncing EtreCheck icon in the Dock.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

Paste the report when you reply.

Chamfer420 Author

Level 1

18 points

Feb 16, 2019 4:09 PM in response to dominic23

I don't see any profiles listed.

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Safari quit unexpectedly - 2019