Cannot sign into App Store OSX Mojave

I have tried everything, Apple "support" is useless. HOW can I sign into the app store and download apps I have paid hundreds of dollars for? I have tried all of the terminal, ketychain, etc. hacks and nothing works. How do they get away with this?


MacBook Air (2018 or later)

Posted on Feb 7, 2019 8:39 PM

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Question marked as Top-ranking reply

Posted on Feb 8, 2019 8:47 PM

:'( Well this is incredibly frustrating. I should probably be happy that this is the first real issue I've had with an Apple product in 20 years, but UGH!!!!

Nothing changed after resetting all warnings for buying and downloading.

Are you running any sort of Anti-virus app?


Do you have another user set up on the Mac that you can log into? If so, log out of iCloud on your User ID, and log out of the App Store there as well. Then, under the new user, sign into your iCloud account and in into the App Store with your Apple ID. See if the updates for your ID show up there, and try updating one of them.


Best,


GB

24 replies

Feb 9, 2019 8:42 AM in response to ElkRiverCrew-JDM

OK, after being on the phone with tech support, here is what fixed it, sorry for the confusion.

1-Select finder, click on "Go" and select "Computer", click on "Macintosh Hard Drive"

2- Click on "Library" folder

3- Scroll down to "preferences" folder

4- Select all

5- Make . a new folder within the library and copy paste all items into the new folder

6-Restart, and you will be prompted to setup your computer as new (it won't delete files or apps, you have to rearrange your doc, go through the Siri setup, etc.


Once you are in App store, click on your account info. You will see a dialog that says you have to send a hardware code to Apple to get app updates. If you click accept and it fails, you have to delete the selected apps, (usually just imovie, pages, keynote, numbers and garage band) then redownload them. I hope this helps!



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Cannot sign into App Store OSX Mojave

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