iTunes won't recognize iPhone 8 Plus

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Level 1

8 points

iTunes won't recognize iPhone 8 Plus

Hi,

I am trying to sync my iPhone 8 Plus to iTunes. I can click the phone icon in iTunes but it says "Driver not installed. iTunes is waiting for Windows Update to install the driver for this iPhone". I ran Windows Update and everything is up-to-date. When I go into the Device Manager, Portable Devices, right click Apple Phone and update driver - it states the "MTP USB Device" is updated. However, when I go back into Device Manager, Universal Serial Bus controllers, it is not located there. I cannot find anything that says "Apple Mobile Device USB Driver" anywhere either. I've check under Control Panel, Uninstall a Program and Apple is not listed. I uninstalled iTunes, restarted my computer, restarted my phone, updated the device several times and it still will not work. When I plug my iPhone using the USB, I check "allow this device" on my phone and a dialog box opens stating "This PC/Apple iPhone, Internal Storage"; iTunes does not open. However, when I open iTunes, I can see the phone icon. Can someone please help? Thank you!

iPhone 8 Plus, 12

Posted on Feb 7, 2019 9:28 PM

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Answer 1

Sue25 Author

Level 1

8 points

Feb 8, 2019 6:17 AM in response to turingtest2

I got it to work!!! I had installed the Microsoft store app and that is why it wasn't syncing. I uninstalled the iTunes app and installed iTunes from Apple and it works great. Thank you so much for all your help!!!!

Have a great day!

Sue

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Answer 2

turingtest2

Level 10

278,351 points

Feb 8, 2019 5:37 AM in response to Sue25

Apple iPhone will be right. When it says it already has the best driver update anyway. See also this section if needed:

If the above steps have not resolved things see the advice in the Removing and reinstalling iTunes and other software components section of Troubleshooting issues with iTunes for Windows updates.

tt2

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Answer 3

turingtest2

Level 10

278,351 points

Feb 8, 2019 2:06 AM in response to Sue25

See iOS device not showing in iTunes for Windows - Apple Community.

tt2

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Answer 4

Sue25 Author

Level 1

8 points

Feb 8, 2019 5:46 AM in response to turingtest2

When I update the driver, and browse my computer for driver software, the location is C:\Program Files (x86)\Realtek\NICDRV_8169\win10. There is not anything that says Apple Mobile Device USB Driver. When I use that location (only option), and click next, it gives me the same message "the best drivers for your device are already installed" and lists MTP USB Device.

I've checked your links and everything states finding Apple Mobile Device USB Drivers, which is my problem because it's not there.

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Answer 5

turingtest2

Level 10

278,351 points

Feb 8, 2019 6:19 AM in response to Sue25

You're welcome. 🙂

tt2

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Answer 6

Sue25 Author

Level 1

8 points

Feb 8, 2019 5:31 AM in response to turingtest2

Hi turintest2,

I cannot get past #3. I've looked under Universal Serial Bus Controllers, Imaging Devices, Portable Devices and Other Devices and there is not anything that says Apple Mobile Device USB Driver. I can't find MTP USB Driver either. Under Portable Devices it says Apple iphone. I've right clicked Apple iphone and updated the driver. However it says "the best drivers for your device are already installed and it lists MTP USB Device but I can't find that in the Device Manager.

Also, I plugged my iphone into an old computer that does not have Windows 10 and iTunes works fine.

Thank you for all your help.

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iTunes won't recognize iPhone 8 Plus

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