iTunes download error -8288

I am running iTunes 12.6.5 on High Sierra as I want to control what updates go to my i-devices. Today for the first time, I'm getting error -8288 on all i-app downloads. The download seems to complete, but when the download finishes, this error appears. BTW, an iOS system update thru iTunes worked just fine.


What I have done: Restarted iTunes; Logged out of my account and logged in again.


Any help will be greatly appreciated.

Posted on Feb 9, 2019 9:18 AM

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Posted on Feb 11, 2019 8:50 PM

After experiencing the same issue on multiple machines with the same operating system and iTunes versions i spoke with an experienced Apple Enterprise Support team member. They provided a solution with seems the be simplicity itself - after two days of careful consultation and screen sharing. By the way, hey couldn't reproduce the problem from their end, hence the feeling the the account itself might be the culprit. It is not an app blocking issue per-se, more an iTunes/Apple Account security 'feature'. If your account details or payment methods have been flagged for 'non-authorised activity' or 'suspicious transactions' it maybe suspended (with out notification or human intervention) until such times as your ID is re-established and the flag removed. Sometimes this can occur well after the said suspicious event. I my case i had multiple Apple accounts in several countries. Only one of which had the 'update error 8288' issue. This one account had been not been flagged as needing ID verification strangely. After changing the account payment method to "NONE' and then re-entering the required credit card details, the Enterprise rep verified my ID using the 3 questions set when the account was first created. Violå. Problem solved in this instance. All updates completed successfully and all machines. The Mac operating version or iTunes version was not really the issue in my case.

84 replies

Feb 10, 2019 7:56 AM in response to Frank Miller2

I'm seeing the identical situation and error numbers using iTunes 12.6.4.3 on Windows. Everything worked fine on 2/7/2019 but failed yesterday, 2/9/2019. I called this in yesterday evening and spent more that 1.5 hours with a wonderful Apple supervisor who was focusing on possible Windows changes. We did many things, including rolling back to a Windows restore point, to no avail. We are scheduled to follow up on this case, and I have contacted her with a link to this discussion thread.

Feb 10, 2019 9:57 AM in response to Frank Miller2

Same problem here. Appears to have started Feb 9; continuing on Feb 10.


iTunes 12.6.5.3 on macOS Sierra (10.12.6).


I've been able to download app updates without issue prior to Feb 9.


I've tried several things: restart iTunes, restart MacBook Pro, most of the items listed here, and clearing the caches described here. Also ran the cleaning processes in Onyx and first aid in Disk Utility.

Feb 10, 2019 7:39 PM in response to artoftrail

Well at least someone was thinking. I deleted all of the apps I have from iTunes and imported them in again. It still happens. I deleted Twitter from iTunes and the folder and I was still getting the error. I tested the 4 apps you have issues with and I was able to download Citi and CVS without issue. I am not sure with LiftMaster app so I did not try. BUT I was not able to download the Star Walk app. That error ed out for me. Error 8288. I was able to download Star Walk 2 Ads+. Because I have re-imported the apps into iTunes I now have 48 apps that will not update.

Feb 11, 2019 12:42 AM in response to artoftrail

Something new with this problem is that iTunes Sync with my devices no longer updates Library with apps purchased on the device. I think it always asked me in the past. I have current copies of the apps that failed iTunes updates on my devices. I deleted those apps in iTunes thinking that Sync would update iTunes.


Since iOS 9 most apps are delivered in an optimised form for each device, and thus not universal. Such apps are not transferred from device to iTunes when transferring purchases.


tt2

Feb 11, 2019 8:58 AM in response to Frank Miller2

I have the same issue. I'm on Windows 10 using Itunes 12.6.5.3. It is obvious that this version is blocked on Apple side. Sometimes Apple dictates too much on how user experiences should be. They are looking at things solely from their own perspective. Why omit the app store from Itunes? Why not let users decide whether they prefer to have it or not.


In my case we have four i-devices at home and in my country even at home internet downloads are metered. This means if I have use Itunes with app store, I can download apps ONCE and sync to all devices and avoid excessive data downloads. But if I go the apple way, I need to download the same app OVER AND OVER again to all devices seperately and suck up all the internet quota I have for Apple downloads. This is a stupid decision on their side and it is the main reason I preferred to use Itunes 12.6.5 with appstore.


I hope they fix this otherwise this other reason will be added to my reasons for not choosing an iphone for our device upgrades this year.


I have filled out a bug report to the link that was provided under this topic. You can't even choose Itunes 12.6.5 in the mandatory version selection menu while reporting the bug. Where is your integrity Apple?

Feb 11, 2019 10:25 AM in response to Frank Miller2

Clearly this is not Mac vs PC thing as the threads below demonstrate that this impacts both platforms. And yes it just started recently. I too prefer to have my computer manage my idevices and content. I run iTunes on a Windows 7 machine using version 12.6.2 because subsequent versions take away the ability to manage ebooks. I purchase many ebooks that aren't from the Apple Store, convert to ePub and import into iTunes with meta data. Subsequent version of iTunes removes that capability because they only want you to buy from Apple and do it from your iDevice directly. Stupid decision.


Now it's forced upon us. Apple's own site suggested using a 12.6.5 version of itunes to continue the practice of managing your own apps, ebooks, ring tones but I guess that no longer is an answer either. Looks like i need to investigate an itune alternative - iMazing perhaps?


Bad call Apple.

Feb 11, 2019 11:19 AM in response to annabelle

I tried on another computer, MacBook air with HighSierra and the Security update done on Feb 10th.

Gatekeeper date is different on the two computers : one was created on Feb 7th, the other on Feb 8th

On the Macbook air iTunes 12.6.5.3 works and the updates go through perfectly there and Gatekeeper was created on the 8th.

I guess that the updates are not the same and one has a corrupted file or a bug and this could explain why there are different

results even with same system and iTunes .

I tried to download the security update from Apple directly but it's not available any longer https://support.apple.com/en-ca/HT201222

Feb 11, 2019 12:46 PM in response to DokiDo

Like most of you, I've been getting this error for a few days now (iTunes 12.6.5.3 on Sierra - France).


I agree, technically speaking, it looks like a new brutal decision from Apple. On the other hand, I just CAN'T believe any decent company can suddenly take some services away from its customers, and without any warning by the way. So I'm still keeping my fingers crossed, hoping this issue will be solved ASAP.


I still think removing the Apps section from iTunes was a huge mistake. Huge. Managing your apps from your iPhone/iPad can look like a cool idea in theory, but turns into a nightmare as soon as you own thousands of apps and/or several devices. So once again, Apple is spitting to its best customers' face. Maybe selling too many iPhones during those last years made them forget where they were coming from. As far as I'm concerned, I'm old enough to remember a time when everyone was wondering if Apple would still be alive in one year. And thanks to people like me, they still are.


Getting back to this apps issue, the problem is that Apple never provided any convenient way to deal with apps. Not even on iTunes. Unbelievable. I mean I'm only some random graphic designer and I think I could have given them 100 great ideas about that. How comes ??? So, rather than improving (at last !) the apps management, they just killed it !


Since I was quite mad about this (new) issue, I tried some other option yesterday and downloaded Anytrans. But this seems to be quite messy as well. Not reliable at all (starting from their website and software which are extremely poorly translated - plus the fact that every article is actually an ad in disguise…). Anytrans started with copying all my huge iTunes library from an external disk to my internal drive and almost made my computer collapse. Wow, what a weird way to handle things.


Does anyone know any safe and reliable solution to sync apps with iPhone ? I'm not sure iMazing is better, all these softwares seem to show no sign of integrity in their business. But I'm all ears !

Feb 11, 2019 2:54 PM in response to annabelle

Have all the same App download issues as everyone else with Mac mini and Safari 12.6.5.3. Spent about an hour already on the phone with support. They just said there is an emerging issue with this, and iTunes is working on a fix. So everyone keep complaints up and maybe we can get back to what we had before.


Just have been transferred to iTunes support, they are supposed to be working on a fix, will update if I get anything .


Feb 11, 2019 10:22 PM in response to eren3939

hemen cevaplayayım dostum: sip i kapattıktan sonra el ile mojave kısmından iTunes 12.9 u silin. High Sierra kısmından iTunes 12.6.5 kopyalayın. Mojave kısmında uygulamalar kılasörüne yapıştırın. Hepsi ** kadar! Tabi iTunes library dosyanıza dikkat etmeniz lazım. Ufak hatırlatma: nerdeyse her güncellemede iTunes de güncellenir yani o kopyalayıp yapıştırdığınız itunes 12.6.5 i güvenli bir yere daha yapıştırın saklayın. Eğer isterseniz iki iTunes sürümünü aynı anda aynı oturumda kullanmayı da anlatabilirim. İsminiz tanıdık geldi soyisminizi rica edebilir miyim?

Feb 12, 2019 1:56 AM in response to Efejoo01

aynen yazılanların çoğu çöp dün akşamdan beri araştırıyorum. sen denk gelince bir de türk olunca tamam dedim ** işi hallettik:)) onların söylediği yöntemler saçmalık çünki bir kişide değil birçok kişide aynı problem var. ama itunes içerisinden app mağazasını kaldırması kötü oldu. elinde çok cihaz bulunan benim gibi kullanıcılar için tek yerden update ve uygulama yüklemeyi halledebilmeliyiz. senin dediğin yöntemi daha önce düşündüm fakat araştırmamıştım mojave de yeni sürüm itunes sileceğim. itunes 12.6.5.3 sürümünü yükleyip İTL dosya uzantısını gösterip devam edeceğim.böyle benim için çok zor oluyor macbook pro 2012 var ssd taktım mojave orda yüklü. ayrıca cd rom çıkarıp bir ssd oraya taktım oraya da mecburen high sierra kurup itunes sürümünü 12.6.5.3 yapıp kullanıyordum çok zor oluyordu.senin dediğin yöntemi şöyle denesem sıkıntı olurmu

1-)mojave yüklü gelen itunes silip 12.6.5.3 itunes kurdum

2-) itunes uygulamasını direk açıp sıfırdan ayarlarını yaptıktan sonra bende bulunan itunes arşivindeki sadece ama sadece mobile application klasöründeki uygulamaları direk itunes içine atıp yeni yarattığımız arşive atsa ve ** şekilde kullansam sıkıntı olurmu?


not: sen harici olarak hdd de kullanıyorsun arşivi ben onu da denedim fakat cihaz backup dosyaları pc de depolanıyor. böyle mi kullanıyorsun yoksa ona da bir çözüm buldun mu :))

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iTunes download error -8288

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