iTunes download error -8288

I am running iTunes 12.6.5 on High Sierra as I want to control what updates go to my i-devices. Today for the first time, I'm getting error -8288 on all i-app downloads. The download seems to complete, but when the download finishes, this error appears. BTW, an iOS system update thru iTunes worked just fine.


What I have done: Restarted iTunes; Logged out of my account and logged in again.


Any help will be greatly appreciated.

Posted on Feb 9, 2019 9:18 AM

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Posted on Feb 11, 2019 8:50 PM

After experiencing the same issue on multiple machines with the same operating system and iTunes versions i spoke with an experienced Apple Enterprise Support team member. They provided a solution with seems the be simplicity itself - after two days of careful consultation and screen sharing. By the way, hey couldn't reproduce the problem from their end, hence the feeling the the account itself might be the culprit. It is not an app blocking issue per-se, more an iTunes/Apple Account security 'feature'. If your account details or payment methods have been flagged for 'non-authorised activity' or 'suspicious transactions' it maybe suspended (with out notification or human intervention) until such times as your ID is re-established and the flag removed. Sometimes this can occur well after the said suspicious event. I my case i had multiple Apple accounts in several countries. Only one of which had the 'update error 8288' issue. This one account had been not been flagged as needing ID verification strangely. After changing the account payment method to "NONE' and then re-entering the required credit card details, the Enterprise rep verified my ID using the 3 questions set when the account was first created. Violå. Problem solved in this instance. All updates completed successfully and all machines. The Mac operating version or iTunes version was not really the issue in my case.

84 replies

Feb 10, 2019 7:05 AM in response to NotHisName

I too am having the same issue with the latest version of iTunes. I was able to download purchases onto two authorized computers that I had made yesterday on my iphone but anything older, is blocked. Also, itunes said I had too many authorized computers even though a long standing authorized computer should have been on the list. Some permissions are really jacked in their database. Time to switch off to Spotify completely.

Feb 10, 2019 7:30 AM in response to Frank Miller2

So I recently noticed this issue on my computer as well. I have Windows 10 and iTunes 12.6.5.3. I also noticed I am not able to delete the APP, and redownload from scratch for the App Store.


I have logged out of my account and logged back in but no difference.

I have also tried a different iTunes library file but that did not work.

I took a shot and blew away iTunes from my computer using Revo Uninstaller, I cleaned the registry, restarted,cleaned the registry again and reinstalled iTunes but that did not help.

I use the older version since I like to be able to manage my apps at a central location and not each device individually.

Feb 10, 2019 4:53 PM in response to Frank Miller2

Same problem. I use iTunes 12.6.5 on High Sierra because I want to control apps on my main computer, not my devices. Moreover, an earlier version of 12.7 (and probably 12.8 - I haven't tried it) caused problems with podcasts and video files. The main problem with podcasts is that I could not remove podcast subscription from iPhone or iPad without it also deleting the podcast subscription and all associated downloaded podcasts fro every other device, including my computer. I want to control the use of podcasts using the main computer to drive the process, not have an iPhone control my use of my computer. Apple needs a serious wake-up call about how to let people control the use of their computers, not Apple engineers.

Feb 10, 2019 7:23 PM in response to relh

Given that some users are not experiencing the iTunes 8288 problem, possibly those of us experiencing those errors have an app in common that corrupted iTunes.

Here are my Failed attempts to update beginning Feb 9, 2019:


Citi Mobile 9.14.0 to 9.14.1 failed Feb 9 at 16:07

CVS_caremark 4.44 to 4.45 failed Feb 9 at 16:07

LiftMaster 3.121 to 3.123 failed Feb 9 at 16:08

Star Walk 7.3.1 to 7.3.2 failed Feb 9 at 16:09


Last successful updates as determined by the Trash folder:

Feb 7 20:26 182937298 AccuWeather 11.9.1.ipa

Feb 7 20:25 84699665 Panera Bread 4.5.0.ipa

Feb 7 20:25 40344923 Shortcuts 2.1.3.ipa

Feb 7 20:24 125962563 maps.me 8.6.4.ipa

Feb 7 20:24 139532252 Target 9.37.2.ipa

Feb 7 20:23 216200631 Lumosity 9.53.ipa

Feb 7 20:22 258762608 Harris Teeter 8.11.1.ipa

Feb 7 20:21 52121171 1Password 7.2.7.ipa.fee

Feb 7 20:20 147395360 Walmart 19.5.ipa

Feb 7 20:19 121876881 Home Depot 5.17.ipa


Note: I don't allow update of 1Password 7.2.5 to 1Password 7.2.7

I update all apps but 1Password by deleting the app in iTunes until all updates complete,

then copy 1Password 7.2.5.ipa to the iTunes Library list.


Something new with this problem is that iTunes Sync with my devices no longer updates Library with apps purchased on the device. I think it always asked me in the past. I have current copies of the apps that failed iTunes updates on my devices. I deleted those apps in iTunes thinking that Sync would update iTunes.

Feb 11, 2019 8:57 AM in response to arhanisin

In some cases 4 delta patches from one version to another, with only the specific resources for the device in question, might take less data than a full download of the new version of the app. Either way some users are still able to download updates with 12.6.5.3, myself included, so I think it is too early to say if this an unintentional issue or a planned change.


tt2

Feb 11, 2019 9:58 AM in response to Frank Miller2

Same problem here, running running iTunes 12.6.5.3 on El Capitan (10.11.6). I can download new apps, just not update old ones. Updating worked fine until a few days ago. I do this both because I don't want to manage updates 3 different places but also because I have a data cap, and the current 5GB of updates I have will turn into 15GB of downloads (approximately, might be a bit less because only the device-specific parts of the app will download if downloading directly to a device) if I have to update each device individually.

Feb 11, 2019 1:13 PM in response to NotHisName

You are right, I'm starting to be tired and 🤨 mad at Apple after all the money I've spent and people I've convinced to get on board.

We sure deserve a better treatment.

BTW I just tried and that 's it , to start from an old backup with Sierra but I get the same error 😔

Why one computer works and another with the identical configuration can't ?

I'm talking about two computers in the same household!!

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iTunes download error -8288

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