iPhone photos issues on Mac Photo app

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iPhone photos issues on Mac Photo app

Hi guys,

Something very odd has happened today! I went to sync my iPhone 7 photos to my photos app on my Mac, but the following is happening:

* Most of the new photos are not showing on the photos app on my Mac running El Capitan.

* The videos I recorded on the iPhone 7 (running 12.1.1) are showing as being an "unsupported file" when I Import them.

I've done a restart of both my Mac and iPhone, have checked the box on Mac Photos to show 'open photos for this device'.

I did do a clean setup of the iPhone a couple of weeks ago, so could this be the cause?

iPhone 7, 12

Posted on Feb 10, 2019 5:54 AM

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Answer 1

Feb 10, 2019 6:00 AM in response to A1ps

It might be that you have an incompatibility issue due to the fact that you are running El Capitan still.

If you are using Apple Photos then El Capitan is not going to be very good at dealing with them.

This is because subsequent versions of OS X was improvements and enhancements in the way that Apple Photos works with your account and devices.

El Capitan days were around the crossover between iPhotos and the Photos App that replaced it.

If you were to move to High Sierra or Mojave you might find that the situation improves.

Worth a try.

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Answer 2

Feb 10, 2019 6:16 AM in response to A1ps

Settings / Camera / Formats

choose Most Compatible.

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Answer 3

Feb 10, 2019 6:09 AM in response to A1ps

Check the settings you're using on the device as some newer ones can't be viewed on older computers.

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Answer 4

Feb 10, 2019 6:44 AM in response to A1ps

More clear now.

The older Photos that don't show now will still not show. But any future Photos will work on your old machine.

That would depend on your preferences and the amount of storage you have on the device.

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Answer 5

A1ps Author

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Feb 10, 2019 6:05 AM in response to billverkaik

Hi mate,

Thanks for your reply. Alas I'm using a 2009 Mac Pro, for which El Capitan is the most I can use.

Also, everything was working fine up until I rest my phone 2 weeks ago. I can see my old photos on the phone but not new ones. I'm totally baffled.

Edit: In fact, I can see a screen shot I took on Friday but cannot see pictures I took yesterday or last week. It's all very odd!

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Answer 6

A1ps Author

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29 points

Feb 10, 2019 6:40 AM in response to A1ps

Sorry again. I think I'm in a little panic mode.

What I meant was, I adjusted the setting in the Camera setting as you advised to Most Compatible.

Now, in the Photos setting on the phone, should I leave it on Automatic or Keep Originals?

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Answer 7

A1ps Author

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Feb 10, 2019 7:31 AM in response to QuickTimeKirk

Thank you mate. I think everything is working as it should now. I even managed to export my old photos somehow. I have no idea how all the settings were changed as everything was working fine 2 weeks ago.

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Answer 8

A1ps Author

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Feb 10, 2019 6:12 AM in response to QuickTimeKirk

What settings should I choose?

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Answer 9

A1ps Author

Level 1

29 points

Feb 10, 2019 6:20 AM in response to QuickTimeKirk

Thanks mate. I have the setting on Automatic. Should I try changing to 'Keep Originals'?

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Answer 10

Feb 10, 2019 6:22 AM in response to A1ps

Wrong screen.

Follow what I posted above.

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Answer 11

A1ps Author

Level 1

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Feb 10, 2019 6:35 AM in response to QuickTimeKirk

Whoops! Sorry. And in the camera Photos setting, what should I use? Automatic or keep originals?

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Answer 12

Feb 10, 2019 6:37 AM in response to A1ps

Still wrong place.

It's not in the Photos app.

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iPhone photos issues on Mac Photo app

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