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I have an iPhone XS Max. It is now February of 2019. I cannot remove this message from texts with non-iPhone users. I have done everything that is suggested online, but it still remains. I am up-to-date with my software, operating on iOS 12.1.4.
I do not know what else to do. This is a very expensive phone, yet I have to deal with glitches like this? Unacceptable.
[Re-Titled by Moderator]
iPhone XS Max, 12
I FIXED IT!!! I found a thread online and followed it step by step. I did restart my iPhone between the steps in Image 1 and Image 2. And then I deleted the thread that was having the problem. But now there is NO MORE line between each reply.
And Apple said it couldn't be fixed.
Here is what I did:
I FIXED IT!!! I found a thread online and followed it step by step. I did restart my iPhone between the steps in Image 1 and Image 2. And then I deleted the thread that was having the problem. But now there is NO MORE line between each reply.
And Apple said it couldn't be fixed.
Here is what I did:
They’re using “XsM” to mean iPhone XS Max.
But what’s really important is the referenced article:
Using Dual SIM with an eSIM - Apple Support
So presumably you’re seeing this message because you’re doing something not quite standard with your phone number setup and texting on a dual-SIM and/or eSIM iPhone.
Trying to get that message out of every line of a text when someone is not using an iPhone. I don't need to see "Number changed to Primary" every single text, between every response.
I am trying to get that to go away.
Thank you. I did see this. I tried to follow everything it said. I don't understand how you set up a primary and secondary number, though, if it's only one. Set it the same twice?
And I presumed when it said to do that on the XsM, it meant the contact? I have no idea what an XsM is.
I am doing nothing but messaging via text with my son who is on a Galaxy. I don't know what on earth I can be doing incorrectly. I have his contact set up with one number. I tried to set it up with the same number twice to see if that would change anything. It didn't.
So what would you suggest? I'm really bothered by seeing this constantly.
I don't have two lines. I looked it up according to the article. I only have one. So I am lost as to what to do. Guess I'll call and speak to one of Apple's advisers. I am just being told I'm doing "something wrong," but there is no suggestion as to what to try or how to fix it being offered.
I don't have two lines.
Check Settings > Cellular. Do you see a row that says “Add Cellular Plan”? If you tap on that, are you asked to enter a QR code? (I know that’s what you should see if you do not have two lines.)
Is there some place in Settings > Cellular where you’re offered the opportunity to label your phone number “Primary”?
One more thought:
Do you ever plug your iPhone into iTunes?
If so, check the iPhone’s summary page in iTunes.
It should show your primary phone number. And there should be a row below that showing a secondary phone number. Does it show yours as “n/a”? It should.
Thanks for the suggestion, but I was just told by Apple there is no fix and they are aware of the problem. I feel like if they can't fix it ...
I will do that just to see what it says, though. I appreciate it.
It’s great that you fixed it!
By the way, presumably without a country code, your telephone number contains ten digits, not nine.
And for what it’s worth, my number contains the “+1” country code and works just fine with SMS texting from my iPhone XS.
But likely flushing out and re-entering the phone number and/or removing the old threads got rid of the problem.
Enjoy your Apple gear, and thanks for posting the remedy.
I am so happy to be able to post a resolution. I really don't like not finding the fix for anything computer related. I had to see if there was anything I was missing.
I think it's like when your Internet needs to be reset at home. The order in which you shut down and restart your modem and router makes a difference. So I think you had to do things to fix this, too, in the correct order. And yes, deleting that entire text thread and restarting the phone had to help.
Ahhh. Feeling better now. Thanks for your trying to help me. I appreciate it.
They actually did fix this issue. Purchased xs max when via preorder. Had number changed to primary message constantly even though dual sim capability was not even available yet. When they released the first ios update, the number changed to primary completely went away. Following update, it was back. Apple support said they weren’t sure why they didn’t keep that as is and it would go back but they are “aware of the situation.” So stupid.
And it's back!
Oh well... not that big a deal anyway! Even did a hard reset on my XR and restored it thru iTunes, at the direction of the Apple tech I was talking with. No luck.
It must be embarrassing for Apple that they can't seem to fix such a straight forward, repeatable glitch. They have written OS code for cell phones before right? Keep on trying Apple... maybe 12.3?
It was driving me crazy as well. But there is simple easy fix. Figured out on my own LOL 😂
Go to Settings of course
Then Messages , then Send and receive window should be your phone number click there and there you’ll see that you can receive iMessages and replay from your phone number , email , Apple email , unmark all of that just leave your phone number marked.
Thats it!!! Couldn’t believe that was so easy. It works now without the annoying “Number changed to primary “
Hope it helped
It was driving me crazy as well. But there is simple easy fix. Figured out on my own LOL 😂
Go to Settings of course
Then Messages , then Send and receive window should be your phone number click there and there you’ll see that you can receive iMessages and replay from your phone number , email , Apple email , unmark all of that just leave your phone number marked.
Thats it!!! Couldn’t believe that was so easy. It works now without the annoying “Number changed to primary “
Hope it helped
Number Changed to Primary on iPhone
