Number Changed to Primary on iPhone

I have an iPhone XS Max. It is now February of 2019. I cannot remove this message from texts with non-iPhone users. I have done everything that is suggested online, but it still remains. I am up-to-date with my software, operating on iOS 12.1.4.


I do not know what else to do. This is a very expensive phone, yet I have to deal with glitches like this? Unacceptable.


[Re-Titled by Moderator]

iPhone XS Max, 12

Posted on Feb 10, 2019 11:07 AM

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Question marked as Top-ranking reply

Posted on Apr 14, 2019 2:50 PM

It was driving me crazy as well. But there is simple easy fix. Figured out on my own LOL 😂

Go to Settings of course

Then Messages , then Send and receive window should be your phone number click there and there you’ll see that you can receive iMessages and replay from your phone number , email , Apple email , unmark all of that just leave your phone number marked.

Thats it!!! Couldn’t believe that was so easy. It works now without the annoying “Number changed to primary “

Hope it helped

44 replies
Question marked as Top-ranking reply

Apr 14, 2019 2:50 PM in response to lorimand

It was driving me crazy as well. But there is simple easy fix. Figured out on my own LOL 😂

Go to Settings of course

Then Messages , then Send and receive window should be your phone number click there and there you’ll see that you can receive iMessages and replay from your phone number , email , Apple email , unmark all of that just leave your phone number marked.

Thats it!!! Couldn’t believe that was so easy. It works now without the annoying “Number changed to primary “

Hope it helped

Apr 14, 2019 3:05 PM in response to StanleyHillside

It was driving me crazy as well. But there is simple easy fix. Figured out on my own LOL 😂

Go to Settings of course

Then Messages , then Send and receive window should be your phone number click there and there you’ll see that you can receive iMessages and replay from your phone number , email , Apple email , unmark all of that just leave your phone number marked.

Thats it!!! Couldn’t believe that was so easy. It works now without the annoying “Number changed to primary “

Hope it helped

Feb 10, 2019 3:35 PM in response to lorimand

I don't have two lines.


Check Settings > Cellular. Do you see a row that says “Add Cellular Plan”? If you tap on that, are you asked to enter a QR code? (I know that’s what you should see if you do not have two lines.)


Is there some place in Settings > Cellular where you’re offered the opportunity to label your phone number “Primary”?

Apr 8, 2019 5:51 PM in response to lorimand

They actually did fix this issue. Purchased xs max when via preorder. Had number changed to primary message constantly even though dual sim capability was not even available yet. When they released the first ios update, the number changed to primary completely went away. Following update, it was back. Apple support said they weren’t sure why they didn’t keep that as is and it would go back but they are “aware of the situation.” So stupid.

Feb 10, 2019 2:36 PM in response to sberman

I am doing nothing but messaging via text with my son who is on a Galaxy. I don't know what on earth I can be doing incorrectly. I have his contact set up with one number. I tried to set it up with the same number twice to see if that would change anything. It didn't.


So what would you suggest? I'm really bothered by seeing this constantly.

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Number Changed to Primary on iPhone

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