I have an iPhone XS Max. It is now February of 2019. I cannot remove this message from texts with non-iPhone users. I have done everything that is suggested online, but it still remains. I am up-to-date with my software, operating on iOS 12.1.4.
I do not know what else to do. This is a very expensive phone, yet I have to deal with glitches like this? Unacceptable.
[Re-Titled by Moderator]
iPhone XS Max, 12
It was driving me crazy as well. But there is simple easy fix. Figured out on my own LOL 😂
Go to Settings of course
Then Messages , then Send and receive window should be your phone number click there and there you’ll see that you can receive iMessages and replay from your phone number , email , Apple email , unmark all of that just leave your phone number marked.
Thats it!!! Couldn’t believe that was so easy. It works now without the annoying “Number changed to primary “
Hope it helped
I don't have two lines. I looked it up according to the article. I only have one. So I am lost as to what to do. Guess I'll call and speak to one of Apple's advisers. I am just being told I'm doing "something wrong," but there is no suggestion as to what to try or how to fix it being offered.
Thanks for the suggestion, but I was just told by Apple there is no fix and they are aware of the problem. I feel like if they can't fix it ...
I will do that just to see what it says, though. I appreciate it.
It’s great that you fixed it!
By the way, presumably without a country code, your telephone number contains ten digits, not nine.
And for what it’s worth, my number contains the “+1” country code and works just fine with SMS texting from my iPhone XS.
But likely flushing out and re-entering the phone number and/or removing the old threads got rid of the problem.
Enjoy your Apple gear, and thanks for posting the remedy.
I am so happy to be able to post a resolution. I really don't like not finding the fix for anything computer related. I had to see if there was anything I was missing.
I think it's like when your Internet needs to be reset at home. The order in which you shut down and restart your modem and router makes a difference. So I think you had to do things to fix this, too, in the correct order. And yes, deleting that entire text thread and restarting the phone had to help.
Ahhh. Feeling better now. Thanks for your trying to help me. I appreciate it.
And it's back!
Oh well... not that big a deal anyway! Even did a hard reset on my XR and restored it thru iTunes, at the direction of the Apple tech I was talking with. No luck.
It must be embarrassing for Apple that they can't seem to fix such a straight forward, repeatable glitch. They have written OS code for cell phones before right? Keep on trying Apple... maybe 12.3?
I am having the same issue. I have fixed multiple times, I have used every fix suggested online. Sometimes it temporarily works, but the glitch comes back every time within hours to days. It came back yesterday and I have not been able to get rid of it using steps that have previously worked temporarily, and new steps suggested online. I don’t even have the ability to change my number to remove the 1 in front of the area code, or do anything with a secondary number because I don’t have a secondary number set up. I do not have those settings available in my iPhone XS likely because I don’t have a secondary number set up. This has been going on for months and it is truly disappointing. I was an android user before I bought this iPhone XS. I honestly feel like I should have went with the new Pixel phone. I did not realize how glitchy the software was going to be. I’m very disappointed Apple. What an expensive piece of glass and stainless steel. 😔
But just to confirm if you do get one of the fixes to work, the “Number changed to Primary” glitch will still come back.
Bell, and yes, there’s nothing they can do. Also just tried another fix that I have done in the past, that worked for someone else recently. Resetting the network settings, then resetting the settings. That worked temporarily but it came back after the third text exchange. I am very tech savvy and familiar with all sorts of mobile devices and fixing their issues. This is the first time I have encountered an ongoing issue where every solution either doesn’t work, or only works temporarily.
This just started happening Saturday. I’ve tried all of these steps and it goes away temporarily then it comes back. This is ridiculous!!! I shouldn’t have to delete important threads to fix a glitch just for the glitch to continue to come back. Apple needs to fix this
What, exactly, are you trying to do?
~Lyssa
I also see that another friend of mine who's not on an iPhone has the same thing in our texts. His phone is an Android too.
Working with Apple tech now. So far, she just had me turn on SMS. That didn't work, not surprised. She is calling me back, but I don't think she knows anything about this.
Yes, it asks for a QR code. I don't have two lines.
And we explored the Cellular section, and there isn't. :(
It worked for me! Thanks dude!
I'm so glad it worked for you too. :)
And I'm a dudette.
Having to delete an entire message thread is not a viable solution! This is a business conversation and that information is documentation.
Number Changed to Primary on iPhone
