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Number Changed to Primary on iPhone

I have an iPhone XS Max. It is now February of 2019. I cannot remove this message from texts with non-iPhone users. I have done everything that is suggested online, but it still remains. I am up-to-date with my software, operating on iOS 12.1.4.


I do not know what else to do. This is a very expensive phone, yet I have to deal with glitches like this? Unacceptable.


[Re-Titled by Moderator]

iPhone XS Max, 12

Posted on Feb 10, 2019 11:07 AM

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Question marked as Top-ranking reply

Posted on Feb 10, 2019 5:06 PM

I FIXED IT!!! I found a thread online and followed it step by step. I did restart my iPhone between the steps in Image 1 and Image 2. And then I deleted the thread that was having the problem. But now there is NO MORE line between each reply.


And Apple said it couldn't be fixed.


Here is what I did:

44 replies

May 9, 2019 9:45 AM in response to lorimand

I am having the same issue. I have fixed multiple times, I have used every fix suggested online. Sometimes it temporarily works, but the glitch comes back every time within hours to days. It came back yesterday and I have not been able to get rid of it using steps that have previously worked temporarily, and new steps suggested online. I don’t even have the ability to change my number to remove the 1 in front of the area code, or do anything with a secondary number because I don’t have a secondary number set up. I do not have those settings available in my iPhone XS likely because I don’t have a secondary number set up. This has been going on for months and it is truly disappointing. I was an android user before I bought this iPhone XS. I honestly feel like I should have went with the new Pixel phone. I did not realize how glitchy the software was going to be. I’m very disappointed Apple. What an expensive piece of glass and stainless steel. 😔

But just to confirm if you do get one of the fixes to work, the “Number changed to Primary” glitch will still come back.

May 9, 2019 12:21 PM in response to deggie

Bell, and yes, there’s nothing they can do. Also just tried another fix that I have done in the past, that worked for someone else recently. Resetting the network settings, then resetting the settings. That worked temporarily but it came back after the third text exchange. I am very tech savvy and familiar with all sorts of mobile devices and fixing their issues. This is the first time I have encountered an ongoing issue where every solution either doesn’t work, or only works temporarily.

Number Changed to Primary on iPhone

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