iPad Pro bend???

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Level 1

31 points

iPad Pro bend???

I’ve had my iPad in a solid case from day 1. Not Ottobox, military grade but a hard case. Today I picked up my iPad and it is bent at the bottom in the exact middle. So now it is curved.

It never fell. Apple inspected it and saw that there is no trauma or other damage except that it is bent. The glass is fine. They said they never saw that before. Apple support says I have to pay but I believe Apple in general knows that this is defect of their product but they need enough persons to complain to admit there is an issue. I don’t believe I should pay if it is a defective engineering issue. Has anyone in the community experienced this?

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Feb 15, 2019 2:46 PM

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Answer 1

MichelPM

Level 10

81,535 points

Feb 15, 2019 4:05 PM in response to Allan Eckert

This image above is almost exactly what Apple showed in an image on MacDailyNews about Apple's manufacturing cooling process causing what Apple termed “ a slight bend” in the new iPad Pro back enclosure case/chassis.

This affects mostly the new 2018 iPad Pro models with cellular data.

MacDailyNews stories here

http://macdailynews.com/2018/12/20/apple-says-some-2018-ipad-pro-units-ship-with-bent-chassis-but-they-dont-consider-it-a-defect/

http://macdailynews.com/2018/12/27/apples-gaslighting-over-bent-ipads-is-a-stunning-response-to-a-serious-problem/

http://macdailynews.com/2018/12/21/apples-dan-riccio-says-2018-ipad-pro-meets-or-exceeds-quality-standards-of-design-and-precision/

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Answer 2

MichelPM

Level 10

81,535 points

Feb 15, 2019 4:11 PM in response to Prince D

You may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

Contact - How to Contact Us - Apple

Best of Luck to You!

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Answer 3

MichelPM

Level 10

81,535 points

Feb 15, 2019 4:57 PM in response to Prince D

Did you read my Apple News postings above?

New iPad Pro models are shipping with a slight bend in the back case/chassis as a result of a manufacturing cooling process of the device.

The bend is being caused/created in manufacturing and maybe your iPad Pro had this defect from purchase.

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Answer 4

MichelPM

Level 10

81,535 points

Feb 15, 2019 4:53 PM in response to Prince D

Did you purchase extended, two-year AppleCare+at purchase time or within 60 days of purchase?

AppleCare+ provides two incidents of accidental/incidental damage ( one incident claim per year ) for a small iPad replacement fee of $49 U.S.D.

If not, best of luck to you.

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Answer 5

MichelPM

Level 10

81,535 points

Feb 15, 2019 5:06 PM in response to Prince D

Apple, itself, is the one that reported the case bending issue!

I can't believe no Apple employees anywhere do not know about this!

It was widely reported when Apple broke this news.

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Answer 6

Prince D Author

Level 1

31 points

Feb 15, 2019 5:00 PM in response to MichelPM

Yes I have AppleCare+. I know they will want me to pay $49. I’m upset to pay for an incident I don’t believe I caused but a product defect. I’m not in the return window so unless I get an understanding rep I will have to pay. If the next one bends then that will push me over the edge. I just wanted to know if anyone else had the same issue. Because the Apple rep said he never saw a bend without any trauma before and he never heard of any iPads bending hmmm...

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Answer 7

Prince D Author

Level 1

31 points

Mar 1, 2019 6:50 AM in response to LotusPilot

I will not ever know because Apple gave me a new one (no cost) and I’m going to put it in an Otterbox. I would like to believe the firmness of the case should prevent this issue from reoccurring.

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Answer 8

Prince D Author

Level 1

31 points

Feb 15, 2019 4:48 PM in response to Allan Eckert

They wouldn’t engineer something to bend. But like a bridge that collapses because of poor construction, a weak point can probably bend very slightly over time and only now be noticed because it was always in a case. I might have seen it quicker if it was not in the case.

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Answer 9

Mar 1, 2019 2:58 AM in response to Prince D

That’s a great result. Whilst it is good to see that you’ve managed to straighten-out the bend, this “fix” demonstrates just how soft and maleable the alloy used in its manufacture must be.

You should be mindful that the bent/straighened area will now be weaker than it was originally from the factory - and therefore susceptable to further damage.

We’ll all be interested to learn if the iPad now keeps its restored shape. Do let us know if the bend returns.

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Answer 10

MichelPM

Level 10

81,535 points

Feb 15, 2019 4:09 PM in response to Allan Eckert

The OP’s iPad Pro may have had this slight bend in it already ( went unoticed at purchase ) and this “slight” bend maybe/perhaps got progressively worse as time wore on.

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Answer 11

Prince D Author

Level 1

31 points

Feb 28, 2019 6:15 PM in response to LotusPilot

Thanks for the input. I fixed my own iPad with two wrenches. Every night I had the wrenches hold it flat. After a week it was straight as new.

I’m going to get an Otterbox. I believe we always picked it up on that same side, on the edge. The weight of the iPad and the poor engineering I believe over time caused it to bend. I’m very disappointed in Apples engineering for this product.

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