iPad Pro bend???

I’ve had my iPad in a solid case from day 1. Not Ottobox, military grade but a hard case. Today I picked up my iPad and it is bent at the bottom in the exact middle. So now it is curved.


It never fell. Apple inspected it and saw that there is no trauma or other damage except that it is bent. The glass is fine. They said they never saw that before. Apple support says I have to pay but I believe Apple in general knows that this is defect of their product but they need enough persons to complain to admit there is an issue. I don’t believe I should pay if it is a defective engineering issue. Has anyone in the community experienced this?

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Feb 15, 2019 2:46 PM

Reply

Similar questions

16 replies

Feb 19, 2019 8:43 AM in response to Prince D

The new 2018 iPad Pro models have a number of weak points. Aside from the unrelated “Antenna Bendgate” saga, the two points that give most issue are where the very thin edges are structurally at their weakest. These points are principally at the centre of the long edge (where it is pierced for a microphone) and at the cutout for the USB-C port - where you appear to have a bend in yours.


Whilst you may have been careful to keep your iPad in a hard case, its design will influence how it is held within the case - and in turn, how you physically have to fit the iPad within its clutches...


If the case surrounds all the edges - and you have to apply some pressure on the iPad to seat it, you run the risk of applying pressure at a weak point. Similarly, if the fitted case is tightly fitting, it is possible that the iPad casing may be stressed, leading to mechanical failure. Both of these issues can, potentially, lead to bending of an already weakened iPad casing.


Whilst it doesn’t help you, the older iPad and iPad Pro models are much stronger. The minimalist design of the latest iPad removes material that might otherwise serve to mechanically strengthen the iPad casing. You’ll note that Apple’s own folio case is secured only with magnets - imparting no direct mechanical stress (and consequently no edge protection) to the iPad at all.


By all accounts the 2018 iPad Pro models appear to be, when compared with earlier generations, relatively fragile.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Pro bend???

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.