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Can't upgrade Macbook Pro (early 2013) to Mojave

I've been trying since October of 2018. I have tried many, many times. It will not upgrade to Mojave (or High Sierra). No errors or anything, just after restart nothing happens.


I suspect I'll get simple replies to do "X" that won't work, I don't expect to get help here, but I'm starting to adventure out to resolve this (and since Apple doesn't let me schedule Genius Bar appointment for this issue, this is my next step).


I have tried to upgrade to High Sierra in the past as well (I have the 5.21gb installer in my Applications folder from Nov 20 2017) but I think whatever issue is affecting any macOS upgrade.


I tried to upgrade to Mojave using the App Store "Open" method, it downloads and shows the progress bar, says 14 minutes, and then asks me to restart. I restart, the computer boots fine, and then nothing, no upgrade, no indication of anything.


I've also downloaded the installer, the "Install macOS Mojave" 6.03 GB installer. I've tried disabling password on startup, disabled sleep and screensaver, sat at computer and moved mouse just in case...I don't know what else I can I do.


Every indication is that it downloads fine, starts the installer fine, restarts, and then nothing. I can't upgrade to High Sierra or Mojave, I'm stuck on Sierra.


See images for screenshots. Looking at the compatibility webpage, I don't see anything that would prevent this machine from upgrading to either macOS version.


Macbook Pro (Retina, 15-inch, Early 2013)

2.7 i7

16 gm memory

250gb HD, with 90gb available


MacBook Pro 15", 10.12

Posted on Feb 15, 2019 10:40 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2019 11:04 PM

Hi feroneil,


Back up your Mac and then try the following steps to resolve your issue.

  1. Run a diagnostic. If a hardware issue is found, contact Apple Support. If no issues are found, proceed with software troubleshooting.
  2. Start up macOS Recovery over the Internet (Option-⌘-R) and repair the disk. If the disk repair is successful, go to step 3. If the disk repair fails, go to step 4.
  3. Reinstall macOS from macOS Recovery while retaining data.
  4. Use macOS Recovery to erase the disk and then reinstall macOS.


All the best.

Similar questions

2 replies
Question marked as Top-ranking reply

Feb 15, 2019 11:04 PM in response to feroneil

Hi feroneil,


Back up your Mac and then try the following steps to resolve your issue.

  1. Run a diagnostic. If a hardware issue is found, contact Apple Support. If no issues are found, proceed with software troubleshooting.
  2. Start up macOS Recovery over the Internet (Option-⌘-R) and repair the disk. If the disk repair is successful, go to step 3. If the disk repair fails, go to step 4.
  3. Reinstall macOS from macOS Recovery while retaining data.
  4. Use macOS Recovery to erase the disk and then reinstall macOS.


All the best.

Feb 15, 2019 11:08 PM in response to feroneil

Have you run Disk Utility to check the disk for errors?

You might want to download and run Etrecheck just to see if there is some software installed on your Mac that could be interfering with the installation process. Once Etrecheck has run you can post the report back here, click Copy Report at the top of the report and use the symbol at the bottom of the communities reply box to include it in your reply, no personal information is included in the report.

http://www.etrecheck.com

Can't upgrade Macbook Pro (early 2013) to Mojave

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