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Anyone else had trouble with Apple Pay at Safeway stores? Past two weeks, Apple Pay (with Amex cards) returns a Not Authorized error on my watch. The cashier gets an error saying “chip required”.
I've had this happen too. The credit card selected in Apple Pay works when used directly in the Jewel payment machine, but not the Apple Pay instance of the same card. Also, Apple Cash gets the same error even though there is plenty of money on it.
What's most frustrating is not knowing who to call. Clearly its not the credit card company or a debit vs credit issue. According to this thread it sounds like a Jewel issue, but when I was in the store I asked for a number to call and they said there isn't anyone they can think of to call and he believed it was a card issue.
It doesn't seem like an Apple Pay issue either because it works fine at other stores.
Still doesn’t work for me at Jewel (CITI MasterCard). Visa worked.
Do you have one of each linked to
Pay on your phone?
Yes the only place where I’m having trouble is Jewel. Been that way for months.
Apple Pay did not work for me at Jewel-Osco (Albertson’s) and also at Binny’s Beverage Depot today. “Not Authorized”.
It just worked at Tom Thumb in Dallas. Using MasterCard and Apple Watch. Hasn’t worked in about a month previously. To note all my iOS devices have been updated to the latest releases.
Worked at Albertsons yesterday ... first time in 2 months.
Today Apple Pay with an AmEx credit card WORKED at a Vons in Southern California (same store, phone, and card that has been reading "chip declined" for past two months).
That's good news. Too bad for me - my Vons 90272 gave me the old "chip declined" error
on April 2. Same error at the in-store Starbucks where I go to test before shopping.
Good luck, Tom
April 7, same chip failure - customer behind me with Mastercard too, failed. Checker
said it's b/c we're using credit, not debit cards. Will add same, test and report. Tom
April 26 Pay/Master working again in Vons Pacific Palisades 90272 !!
For those wondering - this was a global issue with Albertsons Companies’ payment system. IT deployed a patch fixing the issue in mid-May.
Source: I work in store management at a Safeway
Apple Pay has stopped working at Safeway stores. Returns “Not Authorized” error
