New MacBook Pro won't re-download apps from App Store - status just spins and nothing happens

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Level 1

8 points

New MacBook Pro won't re-download apps from App Store - status just spins and nothing happens

I recently received a new MacBook Pro (15-inch, 2018) on Mojave version 10.14.3. I signed-in to my Apple ID in the App Store, and it shows apps I've downloaded before (Magnet, Pages, Numbers, Keynote, etc). When I click on the 'download from cloud' symbol, it switches to the white spinning circle, and then just spins forever. Nothing actually gets downloaded.

I've tried signing out and signing back in with no luck. Eventually the spinning circle just stops 'mid-spin', but still nothing happens.

MacBook Pro with Touch Bar

Posted on Feb 25, 2019 3:39 PM

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Answer 1

i_rina

Community Specialist

Feb 26, 2019 1:34 PM in response to jhsiaomei

Hello jhsiaomei,

Thanks for asking the Apple Support Communities for help with downloading apps. I am happy to offer an article to help.

Please try the troubleshooting in this help article: If you can’t download or update apps, or if apps get stuck - Apple Support

The article also has you verify with another wireless network if the issue remains. Please ensure the wireless networks you test on meet these requirements: Recommended settings for Wi-Fi routers and access points - Apple Support

Thanks and have a wonderful day.

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Answer 2

Joseph_S.

Community Specialist

Mar 5, 2019 11:46 AM in response to jhsiaomei

Hello jhsiaomei,

Thanks for the updated information. Since you mention that your Mac is running macOS Mojave 10.14.3, please check this article and the information and troubleshooting within:

If an app won't run or install on your Mac after you upgrade macOS - Apple Support

Thanks and have a wonderful day.

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Answer 3

jhsiaomei Author

Level 1

8 points

Mar 5, 2019 12:03 PM in response to Joseph_S.

Thanks Joseph_S.

The troubleshooting article you posted only talks about third party apps. I'm simply trying to add Pages or Numbers, which are both developed by Apple. I have no updates for Mojave at the moment.

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Answer 4

CarlAVII

Community Specialist

Mar 5, 2019 12:32 PM in response to jhsiaomei

Hello jhsiaomei,

Since you are still having issues with the Apple apps, please contact iTunes.

Use this form to contact iTunes directly: iTunes Support - Contact us

Or you can use this link to contact AppleCare: Contact - Official Apple Support

Thanks and have a wonderful day.

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Answer 5

jhsiaomei Author

Level 1

8 points

Mar 5, 2019 7:10 AM in response to i_rina

Hi i_rina (and anyone else!),

The troubleshooting article you posted is only for handheld devices (iPad, iPhone, iPod).

I have already tried signing out and back in to the App Store, restarting my computer. My wireless network is not the issue - I'm on a wired connection.

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New MacBook Pro won't re-download apps from App Store - status just spins and nothing happens

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