Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to remove previous owner’s info from App Store purchases

App update requests previous owner’s password

iPhone 8 Plus, iOS 12

Posted on Mar 2, 2019 1:19 PM

Reply
Question marked as Best reply

Posted on Mar 2, 2019 1:49 PM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 




Purchase History Review



1 reply
Question marked as Best reply

Mar 2, 2019 1:49 PM in response to BwitchdOne

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 




Purchase History Review



How to remove previous owner’s info from App Store purchases

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.