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User profile for user: mvan231
mvan231 Author
User level: Level 3
967 points

iPhone XR - Black Screen and unresponsive

This morning my iPhone XR that I purchased one month ago, locked up while in my pocket. I took it out and the display was black, no response to any button pushes.


I chatted with support and they informed me of the procedure to force restart the devices made since iPhone 8:

  1. Press and release volume up button
  2. Press and release volume down button
  3. Press and hold side button until device restarts


It's a bit frustrating to have to do this, but I'll make sure to keep a note of this new procedure for forced reboot and to keep track of this issue if it happens again.

iPhone XR

Posted on Mar 7, 2019 10:32 AM

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4 replies
User profile for user: IdrisSeabright
IdrisSeabright
User level: Level 10
170,015 points

Mar 13, 2019 7:27 AM in response to mvan231

As a follow up, support seems to only be offering the suggestion to factory restore the device as new and trial it for 24 hours. Not sure how this helps, but I see that a lot of people are seeing this issue.

What that does is rule out any issues with third party software you've installed. It's more of a diagnostic than a cure.


You might want to keep this article for reference:


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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User profile for user: mvan231
mvan231 Author
User level: Level 3
967 points

Mar 18, 2019 12:50 PM in response to IdrisSeabright

Definitely agree! Since restoring as new, I haven't had (yet) the issue. But I'm not convinced just yet. So I am going to keep using the phone as is. I reinstalled all my apps already and still haven't seen the issue. Hopefully it will have fixed it for good. Having an unresponsive phone is a nightmare. I almost wonder if it is some underlying setting left over from when I still had a home button.

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iPhone XR - Black Screen and unresponsive

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