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solange71 Author

Level 1

4 points

Purchase iCloud storage

Want to request a refund. Tried upgrading to the 2.99 a month storage and by mistake ( fingers too fat) pressed the 9.99 a month subscription

iPhone X, iOS 12

Posted on Mar 9, 2019 3:15 AM

Top-ranking reply

Roger Wilmut1

Level 10

131,332 points

Posted on Mar 9, 2019 3:31 AM

Firstly, if you haven't already done so, downgrade to the required level:

Downgrade your iCloud storage - Apple Support

Strictly speaking all purchases are final - after all, you can't very well return them: please see this page for information on requesting a refund:

https://support.apple.com/HT204084

However Apple have been known to be sympathetic in cases of error, so it's possible that they may allow you a refund as a one-off concession: however please be aware that they are under no obligation to do so.

Go to https://www.apple.com/emea/support/itunes/contact.html or https://reportaproblem.apple.com/?s=6 as suggested in the page linked to above.

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Purchase iCloud storage

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