Apple Music ‘The request timed out’

My Apple Music is currently only working over Wifi. Just upgraded from a 6s. I have exhausted all troubleshooting options. Streamed everything in my library. Upgraded...nothing. Help.

iphone XR - Bell Network

Same for me. I am using iphone 7, iOS 12.1.2 - i think the issue started when I upgraded to this iOS from 11.xx. I called Bell and they thought it was an Apple issue. Based on all the cellular issues Apple is having with iOS 12.1.x I tend to think it is an Apple issue. Extremely frustrating.

Anyone else getting this on a different cellular network than Bell?

I was able to Resolve my issue by scrolling down in settings andSigning Out of "iTunes & App Stores"

(NOT My main Apple ID, iTunes & App Store at the top, which I had done previously)

When I signed back in, many of my Apple Music downloads were gone, but the App now allows me to DL over Cellular Data.

Hope this Helps

iPhone XR on Bell

Tried all troubleshooting (signing out of iCloud - Signing out of iTunes & App Store), still no change to issue. Unable to stream or download over cellular. Wifi is good. Unable to PING apple music. Soundcloud, YouTube an all other streaming works perfectly.

Is this happening to any other networks? Or isolated to a port which is not open in the phones software?

iPhone XR - OS12.1.4 on Bell Network.

No, that did not work for me. It ended up screwing up my settings and my playlists disappeared. After investigating i found that when i signed back in it turned off my icloud music library in my music settings. I turned it back on and then it kept going off by itself. After some persistence i finally got it to stay on and my playlists then reloaded.

It is ridiculous -i can search and find songs and albums in Apple Music when on cellular but it will not download or stream unless on WiFi. Extremely frustrating. It worked just fine not so long ago...

No such luck. Are you sure? If you start listening on WiFi and then go to cellular it will still play for a while since the song is at least partially downloaded. Or if you had already downloaded the song it will play from your phone....

Having the same issue. I am with Bell and it's lasted about 3 weeks non-stop. Both streaming and downloading songs absolutely doesn't work over LTE. Works fine with Wi-Fi. Also noticed that apps won't download through LTE either, only Wi-Fi... so issue not limited to Apple Music.

Don't suggest any troubleshooting method because I can guarantee you I've tried it already lol. No help from either Apple or Bell when I've reached out to support. The fact that a subscription based platfrom has been essentially down for almost a month is criminal - I should get this month's subscription reimbursed.

Figure it out!

Mine is still not working as well. Extremely frustrating especially on long drives. Ive just started switching everything over to spotify and cancel apple music because neither Apple or Bell can seem to give me an anwser and its been almost 4weeks.

Try to sign out of your iTunes & App Store ID. Also, I was overloading my service by running SoundCloud, YouTube and Apple Music at the same time. Went into Airplane mode while all were open and running. Turned survice after 5 seconds. Able to stream Apple Music.

To to be honest, it was a fluke. Shouldn’t have worked but that was last known configuration before it worked.

I've fixed the issue on mine! Following mrmachimself, I only put my phone on airplane mode, then shut down music app, turn off airplane mode then restart music app - streaming works on LTE! Just like that. The exact same sequence fixed my wife's phone with the same issue.

Hope this works for the rest of you!

Same on XR on Bell.... coming from X. Hard reset, Logout/Login iCloud and AppleID... still ‘Request Timed Out’ when attempting to DL music in Cellular Data (100% good on WiFi)

Same here. Only works on wifi but not cellular with Bell.

I'm suspecting the problem lies with Bell.

As of 30 minutes ago I am able to stream music. Not sure what the resolve was, but it’s working.

no news from apple was good news I guess. Hope everyone else can stream over cellular now.

Wow, it is working today. Yes it has been at least 3 weeks for me too...until today. No updates/changes that i am aware of.

Still not working for me! And I just realized it affects the app store too! For those who have got it working again, any idea what might be the possible fix?