Safari not viewing Websites properly

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Level 1

8 points

Safari not viewing Websites properly

I've been using Safari on my iMac since I bought it. I haven't changed any settings and know not to allow any add ons other than Apple's own updates.

I have checked and other users have a similar problem but no one seems to answer.

It first started about 4 months ago specifically with the website "HotUKdeals" the website would only half load up and stop with no pictures and only half the words. The kind of thing like when a server is busy and can't complete the package transfer.

About a month later another site had a problem when the hyperlinks where misaligned on the website,

As if Java is out of date or similar again to a busy server sending whatever data can go through and the website will form like a mosaic or building block as the encapsulated data packages build the website slowly.

Just now YouTube as stopped loading in a similar vein where the background and greyed boxes have formed where the video thumbnails will be but then stops like the server is busy and timed out.

All of these problems and websites are fine as I have since downloaded Google chrome as a separate browser and they all work immediately and without any problems.

I have already tried the trouble shooting as well as checking tech websites and youtube tech head video.

Posted on Mar 12, 2019 7:42 PM

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Answer 1

Best reply

VikingOSX

Community+ 2024

Level 10

111,647 points

Mar 13, 2019 5:40 AM in response to Kitsa

Do you ever clear your Safari browser history and cookies? Occasionally, that can cause symptoms that you describe.

Try the following:

Quit Safari, and then relaunch it while holding the shift key down.
Safari menu : Clear History… : all history : Click Clear History button.
1. In Safari 12, this clears your history, and all cookies
Safari Preferences : Advanced : √ Show develop menu in menu bar, and close Preferences.
Press option + command + E to clear the browser cache
Quit Safari

Before relaunching Safari normally, download and install the free Malwarebytes for Mac, and let it sweep for any malware that may have found its way into your Mac. If any is found, it will alert you and offer to remove it. You can then continue to use Malwarebytes without the optional real-time protection after the initial 30 day trial. Many of us recommend, and use Malwarebytes ourselves. Do not install any anti-virus products, or so-called Mac "cleaner" applications though.

Now, relaunch Safari and see if the sites that you mentioned are accessible as you expect.

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Answer 2

Eric Root

Level 10

684,045 points

Mar 14, 2019 7:54 AM in response to Kitsa

You are welcome. As a test, try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

Isolating an issue by using another user account

Safe Mode - About

I suggest you run/post another Etrecheck report, but use PasteBin so the entire report can be see. Link to PasteBin above.

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Answer 3

dominic23

Level 10

83,916 points

Mar 13, 2019 5:29 AM in response to Kitsa

Download EtreCheck: https://etrecheck.com/maspro and post the report here.

Click, “Free Download” button and then “Click to download” button,

open Downloads folder, click on it to open, and then select ”Open”.

Click on the bouncing EtreCheck icon in the Dock.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy report” .

Paste the report when you reply.

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Answer 4

Kitsa Author

Level 1

8 points

Mar 13, 2019 6:46 AM in response to VikingOSX

VikingOSX. Thanks, I did all that and Youtube looks back to normal. It detected and deleted 3 Threats classed as malware.

The same problem with The other site is the same. So I replied to you first as although the action for either solution is the same work. I was reluctant to put my info on the site until I'd tried your's.

So thanks again as it's helped so far. No will continue with dominic's answer.

Thanks Viking.

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Answer 5

Kitsa Author

Level 1

8 points

Mar 13, 2019 6:54 AM in response to dominic23

Part2

User Launch Agents:

[Loaded] com.apple.FolderActions.folders.plist (? 0 - installed 2018-04-17)

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-03-08)

User Login Items:

PhotoStreamAgent (App Store - installed 2038-01-19)

(Modern Login Item - /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Xperia Companion Agent.app (Sony Mobile Communications AB - installed 2018-12-12)

(Application - /Applications/Xperia Companion.app/Contents/Frameworks/Xperia Companion Agent.app)

Internet Plug-ins:

FlashPlayer-10.6: 32.0.0.156 (Adobe Systems, Inc. - installed 2019-03-12)

Flash Player: 32.0.0.156 (Adobe Systems, Inc. - installed 2019-03-12)

PepperFlashPlayer: 32.0.0.156 (Adobe Systems, Inc. - installed 2019-03-13)

JavaAppletPlugin: Java 8 Update 201 build 09 (? - installed 2019-01-19)

Default Browser: 600 (Apple - installed 2018-05-14)

Audio Plug-ins:

BluetoothAudioPlugIn: 4.3.6 (Apple - installed 2018-05-15)

iSightAudio: 7.7.3 (Apple - installed 2018-05-15)

AirPlay: 2.0 (Apple - installed 2018-05-14)

AppleAVBAudio: 303.1 (Apple - installed 2018-05-14)

DVCPROHDAudio: 1.3.2 (Apple - installed 2015-06-25)

3rd Party Preference Panes:

Flash Player (installed 2019-02-25)

Java (installed 2018-12-16)

UA-25EX (installed 2014-11-11)

VG-99 (installed 2014-08-26)

Time Machine:

Time Machine Not Configured!

Performance:

System Load: 1.04 (1 min ago) 1.13 (5 min ago) 0.75 (15 min ago)

Nominal I/O speed: 5.15 MB/s

File system: 65.11 seconds

Write speed: 113 MB/s

Read speed: 596 MB/s

CPU Usage Snapshot:

Type Overall

System 6 %

User 16 %

Idle 77 %

Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

Finder 38.10 % (Apple)

Other processes 28.38 % (?)

iTunes 11.89 % (Apple)

EtreCheck 11.21 % (App Store)

com.apple.WebKit.WebContent (2) 0.62 % (Apple)

Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

iTunes 426 MB (Apple)

EtreCheck 320 MB (App Store)

Safari 219 MB (Apple)

com.apple.WebKit.WebContent (2) 180 MB (Apple)

Finder 171 MB (Apple)

Virtual Memory Information:

Physical RAM: 16 GB

Free RAM: 6.83 GB

Used RAM: 4.31 GB

Cached files: 4.86 GB

Available RAM: 11.69 GB

Swap Used: 0 B

Software Installs (past 30 days):

Install Date Name (Version)

2019-02-20 iTunes (12.8.1)

2019-02-20 The Unarchiver (4.1.0)

2019-02-20 Bitdefender Virus Scanner (3.12)

2019-02-21 Gatekeeper Configuration Data (163)

2019-03-12 Adobe Flash Player

2019-03-13 Adobe Pepper Flash Player

2019-03-13 Malwarebytes for Mac

2019-03-13 EtreCheck (5.2)

Diagnostics Information (past 7 days):

Directory /Library/Logs/DiagnosticReports is not accessible.

Enable Full Drive Access to see more information.

End of report

HI Dominic. The report as requested. Just to explain the "Major probs" I don't use Time Machine I use external HDD.

And my Mac is for music and The constantly updating OS stops me from being able to use half my Plugins for 3-6 months after and update and an older one is permanently unusable if I upgrade.

Thanks in advance.

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Answer 6

Kitsa Author

Level 1

8 points

Mar 13, 2019 7:07 AM in response to Kitsa

Report Part 1

Performance: Good

Sandbox: Enabled

Full drive access: Disabled

Problem: Other problem

Description:

Safari not accessing websites correctly

Major Issues:

No Time Machine backup - Time Machine backup not found.

Old operating system - Old operating system versions no longer receive security updates.

Minor Issues:

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.

Limited drive access

Hardware Information:

iMac (Retina 5K, 27-inch

iMac Model: iMac15,1

3.5 G i5 (i5-4690) CPU: 4-core

16 GB RAM

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

BANK 0/DIMM1 - 4 GB DDR3 1600 ok

BANK 1/DIMM1 - 4 GB DDR3 1600 ok

Video:

AMD Radeon R9 M290X - VRAM: 2048 MB

5120 x 2880

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Answer 7

Kitsa Author

Level 1

8 points

Mar 13, 2019 7:10 AM in response to Kitsa

Part 2... The Part 2 above is the 3rd part.

Drives:

disk0 SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)

PCI 5.0 GT/s x2 Serial ATA

1 - EFI [EFI] 210 MB

Fusion Drive 120.99 GB

Macintosh HD (Journaled HFS+) 1.11 TB (1.01 TB used)

disk0s3 - B*******X 134 MB

disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM)

Internal SATA 3 Gigabit Serial ATA

1 - EFI [EFI] 210 MB

2 Fusion Drive 999.35 GB

disk2 - Macintosh HD (Journaled HFS+) 1.11 TB (1.01 TB used)

disk1s3 - Recovery HD [Recovery] 650 MB

disk3 - Apple iPod

External USB

WD Elements SE 25FE 1.00 TB

disk4s1 - U******D 1.00 TB (671.09 GB used)

Mounted Volumes:

disk2 - Macintosh HD 1.11 TB (108.24 GB free)

Journaled HFS+

Mount point: /

disk4s1 - U******D 1.00 TB (329.07 GB free)

Mount point: /Volumes/U******D

Network:

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

OS X Yosemite 10.10.5 (14F2511)

Time since boot: Less than an hour

Notifications:

not available without Full Drive Access.

Security:

Gatekeeper: Enabled

Antivirus apps: MalwareBytes

Unsigned Files:

Launchd: /Library/LaunchDaemons/PACESupport.plist

Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload