cannot hear sound in iTunes on Windows 10 machine

Question

Level 1

16 points

cannot hear sound in iTunes on Windows 10 machine

I cannot hear sound from speakers using iTunes on a Windows 10 machines.

I CAN hear sound from the same song, if I go to the drive where the song is and play with Windows Media Player or Groove Music, so I know the speakers are OK.

I have tried in iTunes to to Edit / Preferences / PlayBack / Play Audio Using: Direct Sound (have also tried Windows Audio Session) - but nothing works.

I have quit iTunes and restarted after trying these.

I have tried to logout of my iTunes account, and then shut down, restart and log back in.

I have rebooted my computer several times.

Help!

Posted on Mar 13, 2019 9:02 AM

Reply

Answer 1

the fiend

Level 7

23,712 points

Mar 13, 2019 11:15 AM in response to pmacmann

In your iTunes programme, is the volume button on the Volume Bar up towards the right hand end of the slider, where maximum volume is?

Reply

Answer 2

pmacmann Author

Level 1

16 points

Mar 14, 2019 2:46 AM in response to the fiend

Well, I have narrowed it down to some kind of permissions issue. I can log into my Windows 10 machine with another user account, and i can hear sound from iTunes.

I have ensured that I have admin privileges, restarted iTunes (on my account) - but still no luck.

Where else should I look for permissions fixes?

Reply

Answer 3

pmacmann Author

Level 1

16 points

Mar 16, 2019 3:54 PM in response to pmacmann

I have discovered the answer!

On my Windows 10 machine:

Settings --> System --> Sounsd --> Advanced Sound Options --> RESET (under App Volume - 'Reset to the Microsoft recommended defaults

Reply

cannot hear sound in iTunes on Windows 10 machine

Similar questions