Help! Time lapse loading forever

Same issue running iOS 13.2 and latest 13.3 on iPhone 11 Pro. Time-Lapse has been stuck on loading for days, need it for tomorrow for a friends wedding! Really hope someone has a solution, but from the respons in the forum, seems it's a bug which has yet to be fixed.

Yup: I filmed a bunch of clips while in India this past week, and same deal. While I love the convenience of my iPhone camera over my Sony full-frame, the unreliability of such videos (even the non-timelapse ones!) makes it hard to trust for keeping my memories and once-in-lifetime trips ...

Where's the channel to actually reach Apple feedback? We should be submitting feedback there, since they don't monitor these community discussions.

I’ve contacted Apple multiple times over the last 3-4 months through their feedback forms - gave them any bit of info I thought might help. I’ve heard nothing. Not even just an acknowledgment of the problem. It’s infuriating.

So I am having the exact same issue. I downloaded the Apple Support App on my iPhone and found a chat option.

I do not have a fix yet, but they did some basic troubleshooting which may work for some. One was to connect your phone to your computer over USB (I haven’t done that in years since I sync everything over wifi) and found the file on my phone. I tried to transfer it over to my computer, but it errored again. What this means is it is still trying to process the video into a timelapse video on my phone. It has not tried to sync the file to any cloud platform.

what this meant is it is now above the pay grade of the basic phone support people. They have now escalated it to their Creative Media area and gave me a business hours phone number.

not a fix, but positive steps in the right direction I guess?!

Same problem, iPhone 11 Pro Max running on iOS 13.3.

Short time lapses are fine but longer ones are just stuck in an infinite loading. I tried different settings but nothing works for the rear camera.

Everything seems to be ok when using the front camera though... I have recorded less than 1 minute long footage (time lapse time) and it works as it should. It might be the solution until Apple fixes this issue.

I had (have) the same problem. Once it was fixed. Do not know if it was occasional. I shot a long timelapse on New Year market and it showed me preview and conxstant "loading..." on it. I thought it is because of long timelapse and high resolution. But one hour later it was the same. "Googled" it but no luck. Swithcing off and on did not give any result. I was ready to cry holdimg my phone with this stupid "loading..." while standing in the shop. Bought some food fo NY and while looking at this "loading..." message I've paid using double click on power button and face id identification. Did not switch from timelapse preview. And in magical way just after payment, preview got "unfrozen", "loading..." message gone and I got working timelapse.

Not sure if it was coincidence, but maybe not. Thought it would be good if it helps someone else.

p.s. It was on iphone 11 pro 256.

I travelled all the way to Dubai to watch the fireworks. This has just happened to me on my iPhone 11 Pro 512GB :( I don’t know what to do! It’s such a disgrace that this has gone on this long! Restarting my phone didn’t solve anything...

Same problem happened to me! I was recording the fireworks in time lapse on the top of the building in the cold for about 2- 3 minutes, but it didn’t work. It keeps loading. Ugh. I got IPhone 11 Pro, 256. So disappointed!! Hope they can fix it sooner.

Same problem here. Iphone 11 Pro Max. Did a 20 minutes or so timelapse and after 5 hours i still get the loading message. And i am 100 % sure i took the timelapse with the 1x camera but it seems from what i can see under the loading picture that the video was taken with the 2x camera. Hope that they will fix this bug.

So I’ve gone to yet another country for holiday and took another time lapse today. The same thing has happened again!

This is disgraceful service. For a brand new IPhone 11 Pro 512GB. At least tell us that you’re working on a solution Apple?

P.S. Has anyone tried transferring the time lapse to their computer and seeing if it works then?

I’ve tried it and it was a waste of time. I know that Apple doesn’t monitor these forums (or that’s at least what they say), so I’ve submitted feedback through their online feedback form, but have yet to get a response from them.

Someone recently said they had one of their time lapse videos to process when they happened to have the video up and then used Apple Pay. They said it could have been happenstance, but at this rate it’s worth a shot. I just keep forgetting to try that when I intend to use Apple Pay. Going to make a concerted to effort to see if that’s some weird fix.

I just came here to post a “me too” while crying. iPhone 11 Pro Max 256 GB. You would expect something as basic as a time lapse would work, but it doesn’t. I’ve lost great memories with this bug and it’s frustrating knowing it’s been on for so long now...

iPhone 11 Pro Max

same issue. Super important video totally lost because the engineers at Apple can’t or won’t figure out this bug

data loss bugs are the most serious in nature.. but Apple won’t fix it

I just spoke with apple tech support and they are aware of the issue and are actively working on trying to resolve this. However there is no solution to this problem at the moment.

One suggestion was to do a software restore. I haven't tried this yet, so I don't know if that will correct it.

Has anyone done that yet?

I can confirm this is very much still an issue. Was recording for about 5 minutes today and it is stuck on loading and does nothing else.

iPhone 11 Pro Max

iOS 13.3

iCloud photos on - I have 1.5TB free

I have 400GB free on my phone