Login failed

Eric: I am still dealing with the hack of my AOL account. I deleted my AOL account from both MBP's and added them back, no problem. I then deleted AOL from my iMac and iPad; however, I cannot add AOL back to either of them. I continued to get the "Unable to verify account name or password." I know both are entered correctly. I use them to sign on to AOL through my browser. I've tried the automatic and manual methods to add them back but get the same message. Can you please help? Rod

Eric . . . figured it out but don't understand why. I logged on to AOL webmail>Accounts?Account security and ticked the "Allow apps that use less secure sign-in" to on. Both iPad and iMac AOL internet accounts were able to reload and connect to the server. Amazing . . . it only took 2 hours and a headache to find the solution that I don't get. Apple Mail is "less secure?"

Rod Miller, I checked my AOL e-mail account security and lo and behold "Allow apps that use less secure sign-in" was already set to on! So I'm still getting "Login failed" and having to click on it to manually reset it. Mmmmmm.........

Hi Stephen . . . it is very frustrating. Due to a hack of my AOL account last week, I deleted all AOL internet accounts and added AOL back to my two MBP's and two iPhones - no problem. I was unable to reload AOL on my iPad and iMac until I ticked ON the " . . . less secure sign-in." That is likely because my iPad and iMac have older OSX and iOS, firmware, etc. I have a scheduled phone appointment with Apple Support on Wednesday after their engineers has finish reviewing the problem. I'll post the results here. Rod

Update: After a lengthy exchange, AOL has concluded this is an Apple problem. I reported Apple Support's observation that this happens only with AOL mail accounts, none of the others. Didn’t matter. The number of AOL users having this problem and reporting it to Apple is growing. It has advanced to the engineering department who hoped the 10.14.5 update would fixed it - it did not. I have a committed support advisor who is determined to get an answer. I have submitted (twice) Connection Doctor logs, “sudo sysdiagnose Mail” terminal logs, video captures and total system ACCD diagnostics. I am waiting to hear back (again) after the engineers evaluate the last data I submitted. I’ll post the end result. Rod

I wish I had the same luck with the upgrade but I did not. The problem persists, as well as more frequent failure to connect to the outgoing server.

Maybe Eric can weigh in on this: I suggest you turn off "Log Connection Activity" because it is logging all your mail connections. My Apple advisor had me turn it on to capture the error. After I submitted it, he had me turn it off immediately and delete the files (Connection Doctor>Show Logs> then drag them to the trash). This can be a very large file and consume your memory. Eventually, it will cause operating problems. I'll pass on your experience my Apple advisor and will post the results if/when the problem is resolved. Thanks!

Are you trying to log into your Apple ID or an email account?

You are welcome. Thanks for the feedback.

I would run it again so it is current.

See Login failed #2

For some reason the link didn't paste. See Login in #2: https://pastebin.com/6myr11eD

You are welcome. I only post in the ASC. I do not do private communications.

AOL Settings

AOL to Mail

AOL to Mail 2