Login failed

I would uninstall Symantec. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.

Symantec Uninstaller

Thanks Eric . . . I'll let you know if the Failed login goes away. I suspect it will not but I'll live with it. More interesting is why is appears on only 1 of 5 Apple devices that file share the AOL account. Maybe AOL will reply to my email inquiry. If you come up with another fix, please get back to me.

When I uninstalled Symantec, it uninstalled the entire Norton Security program that came free with our Comcast internet service (https://www.xfinity.com/hub/internet/internet-security). In the past, it has caught many risks and fixed them So am I now without any antiviral application? I have the free version of Malwarebytes that I run periodically but it is not live. Is this going to be a problem for me? Does System Integrity Protection (enabled) protect against viruses, etc.?

You are welcome. There are no known Mac viruses at this time. I don't know what Norton was fixing, but anti-virus programs do produce false positives. I haven't run an anti-virus program on any Mac I've owned or any OS I've had installed and I've never had any problems. System Integrity Protection (enabled) does help protect the Mac against virus and other things.

Thanks again Eric . . . I appreciate your experience and insight about viruses and the Mac. I remember Norton using the term "suspicious malware" or my computer being "at risk" and running the "Fix" program. When I've run Malwarebytes (free version), it never came up with anything, Threat Scan Result - clean. I'll post back in a week or two and let you know if this login problem continues. If it does, are you suggesting there is likely nothing more that can be done? I can live with the inconvenience. It's just puzzling . . . Rod

You are welcome. I don't know what else to suggest. As I posted earlier, I use AOL email and sometimes see the same error(s). If I ignore it, it usually goes away. I tend to think it is an AOL problem.

You are welcome.

In your first screen shot where it shows Outgoing Mail Account, click on the double arrows on the right side of AOL. That should give you a dropdown menu with an Edit SMTP Server List option. Click that. Select the account and you should be able to check/set ports and other information.

The accounts and settings should be the same on all devices/computers.

Having an AOL account and an iCloud account active at the same time shouldn't be a problem.

Thanks Eric . . . no problem regarding private communication - totally understand. I'll work on this some more and let you know how/if it's resolved, or if AOL comes up with an explanation and solution. Thanks for the links . . .

I forgot to tell you Eric that I read all of the information on the three websites you provided me, a couple of times: AOL Settings, AOL to Mail and AOL to Mail 2. They provide good information but none address the problem that I cannot locate the existing ports and servers on my MBP/Mojave. All sites say to go to Mail Preferences>Accounts>Server Information. There's nothing there. If you've exhausted possibilities, I'll call Apple Support and pay them to (hopefully) help. I appreciate all the time you've given to this. Thank you. Rod

Rod Miller, I have very similar problems, on a 2015 MacBook Pro 15". I notice from your later postings that you seem to use an Aol account. I do too. I wonder is there an Aol connection here. I have not been able to solve the problem for about three years now. :(

Hi Stephen. Sorry you too are experiencing this. So far, I've not resolved it. AOL support essentially is pointing the finger at Apple. I haven't gone to Apple Support because it's for pay. AOL support gave me these sites to explore. I did. They either dont' apply or don't work but you can check them out as well. If they have a fix, I'll post it here. Rod

https://help.aol.com/articles/Create-and-manage-app-password

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

Eric: Failed Login update. I'm having intense phone conversations, screen sharing, submitting system logs and making video's of the problem with Apple Support. They are very interested and helpful but I'm predicting they will point the finger back at AOL. I'll let you. It has now been submitted to the engineers.

I had a major hack into my AOL account this week through a phishing scam using Dropbox. I two Dropbox accounts, one linked to AOL and another to Yahoo. I, and Dropbox Support, are trying to figure out if the scam orginated through an emal account or Dropbox, or both. I believe my Contacts were stolen and 180+ emails were attempted. About 30 made it through to friends and famiy before I (hopefully) stopped them by changing all passwords associated with AOL, Yahoo and Dropbox. I'm still working on it and helping friends and family who fell for the scam as well. One friend (with a PC) called immediately and said all of his Norton Security alerts and alarms went crazy telling him to run from the email. I am now wondering if uninstalling Norton Systematic was the right thing to do. Should I reinstall it? I ran Malwarebytes and it said my computer was clean. Rod

Sorry to hear Burr . . . I can fix the log in failure by clicking on the error message or quitting and restarting mail. It's a hassle I too can live with but there are other error messages regarding an account error, timing out and being unable send outgoing mail. So somthing is wrong with Mail and Mojave. Two communication giants should be able to solve this. I hope so . . . I'll post what the Apple engineers come up with.

Eric: I am still dealing with the hack of my AOL account. I deleted my AOL account from both MBP's and added them back, no problem. I then deleted AOL from my iMac and iPad; however, I cannot add AOL back to either of them. I continued to get the "Unable to verify account name or password." I know both are entered correctly. I use them to sign on to AOL through my browser. I've tried the automatic and manual methods to add them back but get the same message. Can you please help? Rod