Mojave 10.14.4 fails to Authenticate Gmail account

The error doesn't occur if you setup a new user account. Works just fine with authenticating and setting up the same account. So there's something associated with the user library folder and authentication. A certificate... something. My next test is to delete all internet accounts, destroy and create a new keychain for the user. Go in to the ~Library/Mail folder and destroy all leftover folders from those deleted email accounts. Then I'll try again.

if that doesn't work... i'll just migrate all the user data to a new user minus the ~library folder.

That hasn't happened to me. It still works. This isn't a global issue with the operating system update... not everyone that has a gmail account is having this issue.

Removing all accounts and re-adding resets something to allow it to work.

Spent FOUR HOURS on chat and phone with Apple today. The first three were ******** from Apple where they wouldn't admit there was a problem, let alone that they had even heard about it. In which case a) their front-line CS personnel aren't properly trained, or b) they're lying. This isn't a good look for Apple. I pay thousands more for their products because I expect them to work, and for them to fix the problem if they don't. Amazon and Google are SO FAR AHEAD of Apple, which is tragic, because it used to be the reverse. With Apple's crumbling ecosystem (Amazon and Google crush them in home automation, gmail, online shipping, online original video content, and their hardware now becoming not worth the 3-5x asking price, I fear they are on the way out.

Anyway, after all this time, I got to someone who said, "Oh, yeah, that problem, let's try this fix." From there it took 10 minutes and things were resolved. You have to delete any keychain data that contains google or gmail, basically. Contact Apple and insist that you know there's a problem, send them this screenshot if they deny it. Their first-level CS support seems to be trained to obfuscate and deny. Immediately ask to be transferred to a supervisor.

Just got off the phone with first line Apple support. They now are aware of this problem and the fix appears to work. Unfortunately I did not record the instructions or write them down step by step. Basically the fix involves deleting google related id tokens and oath's in keychain, deleting the google account, restarting and re-adding the google account. Wish I could be more specific.

Best part was that I got a call back immediately and did not have to spend hours waiting. Hopefully they will put out an OS update soon to fix this problem.

This is the best I can reconstruct what the Apple tech instructed me to do. Refer to my post from yesterday. In Keychain, search "com.apple.account.google" under all items and then delete all results. Then delete your google account, restart, and then add the account back in. This has worked so far with a minor bug, as it appears that the email app lost connection to google when the computer slept overnight, but was able to reconnect when told to get mail.

I just spoke to Apple support.

They told me to remove all my gmail accounts.

Then, instead of using the gmail button to start again, use "add other account". Then reenter the data in "other mail".

It now works perfectly.

Thank you support.

I had all those same issues. I went through a series of steps with Apple Support, none of which provided a solution. What finally worked was reinstalling Mojave, I am not sure what version of Mail I was previously but it could be that it updated my Mail app as well.

This is the ONLY thing that fixed it for me! But this issue was with a q.com email address that was failing to authenticate. As soon as I disabled SOCKS Proxy and went to Mail to add the q.com email account it added instantly. This Mac was running 10.14.6. On another Mac running 10.14.3 SOCKS Proxy was NOT enabled and it has always been able to add the same account right away.

I tried all of the solutions listed and still nothing helped. But one simple thing did that took me an hour to figure out.

I tried to add the google account, it brought up the text box saying safari will open to verify the internet account (for a university email), Safari opens a private browsing window, I type in my gmail information, and then the page loads saying "Safari cannot open the page" and a long html text reason appears on the whole page. I right clicked on my trackpad and hit the option that said "Reload page" and then everything worked. Something so simple, but just wanted to add my two cents in case people were still having an issue and wanted something else to try. This was done after exhausting all of the other solutions mentioned here so if this doesn't work right off the bat, it may be a combination of some or all others.

I believe the issue is resolved with a combination of using the link https://accounts.google.com/DisplayUnlockCaptcha along with the installation of Mojave 10.14.6 & Safari 13.0.1. The "display unlock" link alone did not work but now I'm back in business (and back in Mail).

Yes, Sign in using App Passwords work for me.

But it´s only work for mail. I would like to use all functions (such as contacts and calendar).

After 2+ hours on the phone with senior Apple tech, here’s a work-around that worked for me:

1. Open Keychain and search for gmail

2. Delete any entries related to your failed email address

3. Search for Google

4. Delete any entries related to your failed email account

5. Close Keychain and Apple mail if it is open and restart your machine

6. Go to System Preferences, Internet Accounts and delete your failed email account (-)

7. Add a new account (+) only do NOT select Google, choose Add Other Account, then @ Mail Account

8. Enter your name, email address of your Gmail account, and the password for your Gmail account

9. For incoming Hostname enter map.gmail.com, for Outgoing Server enter smtp.gmail.com

10. That should generate a proper account in your accounts list

11. Close preferences, rsetart again and open Mail

Hopefully that solves your problem, it did mine.

Longer term will require a fix by Apple

On Mar 27, 2019, at 2:13 PM, Apple Support Communities <discussions-updates@email.apple.com> wrote:

Apple Support CommunitiesScott Willsey has posted in the macOS Mojave community.Mojave 10.14.4 fails to Authenticate Gmail accountIt's perfectly valid to be frustrated about this issue, but this has NOTHING TO DO with whether or not Apple is making tv shows. Those two Sony guys? They don't know how to write email clients or handle oauth or do anything related to email other than fire one off to Reese Witherspoon and Big Bird to see if they're available for a project or two.

Apple has always had bugs in their software, like everyone else, and they always will. My first personally owned computer was a 128k Mac way back in 1984. I can attest that every Mac OS version and every Apple application has had bugs and issues.

To post a reply, go to the discussion in Communities.You are receiving this email from Communities. You can change your email preferences in your Communities Profile. Please expect a slight delay in visibility of points awarded.TM and copyright © 2019 Apple Inc. One Apple Park Way, Cupertino, CA 95014.All Rights Reserved | Privacy Policy | Terms of Use | Apple SupportThis message was sent to you from an email address that does not accept incoming messages.

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acces kychain search for gmail delete and add the account again...

@Neowolfwitch For the account that's not working, did you try turning 2-Step Verification off (and "less secure app access" on)?

I tried to log in again and it seems it's a success. If you have any Ad Blocking extension in safari, disable it and try to log in.