Cannot log in to iMessage on Macbook Air

Question

Cannot log in to iMessage on Macbook Air

I am trying to log in to iMessage on my MacBook Air however the following error message (screenshot attached) appears. I have troubleshooted the following:

Changed network and tried to connect via 2 alternate internet sources via Hotspot.
Followed the steps at this URL: https://www.saintlad.com/error-occurred-during-activation-for-imessage-or-facetime-on-mac/

I can log in to iCloud on this device, however iMessage and Facetime (from everything I've read they seem to be linked) refuse to log in.

MacBook Air 13", OS X 10.11

Posted on Mar 29, 2019 5:34 PM

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Answer 1

Mar 29, 2019 7:07 PM in response to Eric Root

Just tried to sign in on the same device with another person's ID and that worked, so must be to do with Apple ID. Thanks for that! Will follow up with your recommendations.

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Answer 2

Eric Root

Level 10

685,221 points

Mar 29, 2019 7:55 PM in response to staceywallace

You are welcome.

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Answer 3

Eric Root

Level 10

685,221 points

Mar 29, 2019 6:19 PM in response to staceywallace

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac

Message activation error

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat

Apple Support using Twitter

Or fill out and submit this form.

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Cannot log in to iMessage on Macbook Air

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