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Why do songs become unavailable on Apple Music?

Hi all


Having some issues with Apple Music. I get the message "This song is not currently available in your country or region" when it's added to a playlist. However, searching for the song in Apple Music allows me to play it.


The playlist is fine on iTunes on MacOS, don't have any issues playing from there. I haven't changed region, but I have just re-subscribed to Apple Music after having about a year off from it.


Any ideas?


[Re-Titled by Moderator]

iPhone XR, iOS 12

Posted on Apr 5, 2019 5:06 AM

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Posted on Jul 2, 2019 9:14 AM

I was able to fix the problem by simply re-sycing. The question remains, why did the problem inject itself? All of my songs were either ripped from CDs that I own or purchased from Amazon, completely unaffiliated with Apple. How do they have the right to disable music from my library?

163 replies

Apr 30, 2019 1:50 PM in response to GS340

It helped my problem when I went into my iPhone Settings/Music. Make sure most things at the top are enabled. But what really screwed me up was at the bottom Home Sharing was set to an old appleid I haven’t used for a couple years. (Have been accessing my personal iTunes library all the time no problem). I corrected this and Apple Music seems to be working ok. Kinda regret being such a dick about it in my first post!

May 1, 2019 6:04 AM in response to Sharesnacks

I thought that perhaps I could have also been using an old appleid. So I logged out, and tried logging back in with my current id. Now it simply says "unable to turn on home sharing." I am using the correct information. I then tried to sign in wt the wrong info, and it says incorrect pasword, but when I try wt the right info it just gives me the above mesage. Any idea why?

May 1, 2019 3:30 PM in response to greenmind

I think I figured out how to partially fix the problem of out of region songs. It requires deselecting every song in your iTunes synch playlist library. Then you synch. The recent update gave the cloud a bigger role. Some songs will be there, and others you'll have to download back from the cloud, but once you do they should play w/o a connection. Still your music library will be a whole lot smaller, at least mine is, because I listen to a lot of unusual stuff, that you can't easily find, at least in the Apple cloud universe. I'm going to try selecting those albums in iTunes, and resynching. Still I'm not holding my breath.

May 1, 2019 4:00 PM in response to greenmind

glad you’re making progress. I have a hunch though that if you successfully troubleshoot the home sharing, you might also resolve any underlying issues. You’d think the home sharing would be unrelated, but in my experience resolving strange anomalies (that you can easily determine your trial and error success) sometimes resolves bigger problems which are more complex. Just sayin’ :)

May 1, 2019 5:46 PM in response to annalisk

Anna, this problem was driving me nuts, because I always listen to iTunes at the gym. I'm also not an iCloud subscriber, and the day they make it mandatory (I think that's where there headed, I'm switching to Spotify. I already have an account, so the switch won't be difficult. This problem seems to affect some users, but not everybody, and I don't know why. Everyday less and less of my music was playable. This morning my phone had the out of region message for over 1000 of my songs. I truly believe that the April phone update was responsible, because the problem emerged soon after. It might have something to do wt icloud, or maybe the Meta Text, or data was changed on Apple Music. Honestly I don't know know much about them a do not care, but I wish Apple were more careful wt updates.


The solution I came up with was an accident. I took a chance and deselected every album in iTunes, synched, reselected the music, and synched again. There were still a few problems, so I deselected only the problems, and resynched again, and now it's all good. I think you can just select the artists or albums wt problems, but since it was 75% of my library, it was quicker just to select and get rid of them all. I don't know how long this solution will last, but it might be worth giving it a try.

May 4, 2019 9:12 AM in response to GS340

GS340 there are several fixes in this thread. I don't know which one wil work for you, because like all mac problems nowadays, what looks like the same problem, rarely has the same answer.


I also miss Tower Records, but smaller record stores are popping up everywhere. Also ordering Vinyl & CDs is quick, and fairly simple online. Thankfully we're are all not forced to purchase, lossy & low quality mp3's ... yet ...


May 9, 2019 9:55 PM in response to lloyd_634

This works: On your Mac, go to iTunes > Preferences > Advanced > and click the 'Reset Warnings' button. For good measure, also Reset Cache and Reset Identifier (which you should do every so often anyway).


Now, connect your device to your Mac and re-sync it with iTunes


It was puzzling - This "not available" error message happened even for AIFF and MP3 files of my digitized 1970s vinyl records. And I have never joined Apple Music


This is an Apple error, not ours. The burden should not be on us to devise painful work-arounds to fix them.

Jun 3, 2019 3:03 PM in response to lloyd_634

Take a look over this thread. There are at least a dozen different solutions, that users had to discover on there own. No two are the same, and this problem has even stumped the Apple Store. How can this be even be possible, unless either different phones were sold, or varying updates were downloaded. Now I'm not going to outright say that this occurred because Apple is trying to push there music service, but it happened for some reason, and only Tim C. knows why.

Jun 7, 2019 7:08 AM in response to lloyd_634

I am having a similar problem with Apple Music...I will specifically search for a song, not in my downloaded or anything, and it will say “not available in your country or region.” Which doesn’t make sense because I have not left the country or anything of that sort. It won’t play AT ALL, even if I look it up on iTunes which I find super annoying because I pay $9.99 a month to have the songs I search not play...I’ve even tried restarting my phone as a whole! Ridiculous!! Someone please help!!

Why do songs become unavailable on Apple Music?

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