Why do songs become unavailable on Apple Music?

Hi all


Having some issues with Apple Music. I get the message "This song is not currently available in your country or region" when it's added to a playlist. However, searching for the song in Apple Music allows me to play it.


The playlist is fine on iTunes on MacOS, don't have any issues playing from there. I haven't changed region, but I have just re-subscribed to Apple Music after having about a year off from it.


Any ideas?


[Re-Titled by Moderator]

iPhone XR, iOS 12

Posted on Apr 5, 2019 5:06 AM

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Question marked as Top-ranking reply

Posted on Jun 20, 2019 9:22 AM

OP and everyone else having this problem, I think I may have fixed it. I was having the same issue. The song is having an issue in how it saved to your library for some reason. I fixed it by doing the following:

Go to the Songs section of your Library.

Find the problem song and delete it from the library.

Re-add it to your library/any playlist.

It should now be playable.


I don't know why this happened, or how this song came to be saved in my library because I'd never actually added it. But lo and behold, it was there and causing the problem.

163 replies

Jul 8, 2019 8:15 PM in response to greenmind

Yes, that is what I am finding as well. As I go into each album, and try to play a song, and it fades out and gives me "This song is not currently available in your country or region" - if I then sync from my PC, it copies over those songs to my phone. I like that I can fix it, but I don't like that I have to manually do this for almost 4000 songs. Apple should fix this!

Jun 20, 2019 8:31 AM in response to lloyd_634

I had this problem, the song played before then wouldn't yesterday. I don't have an Apple cloud account and never bought a song from Amazon. I buy all my songs from Amazon. I use a Windows PC, little affiliation with Apple except for my phone. When I played the song on my computer using a Windows player it worked fine this morning so opened it in iTunes, played fine, tried my phone again this morning, nope. Resync'd the phone with iTunes now it plays. It's quite bothersome that Apple would mess with a song on my phone bought from a different source. Amazon certainly didn't manipulate my phone iTunes data, I don't even have my Amazon account info on my phone and have never accessed my Amazon account on the phone. Smacks of being illegal.

Jul 7, 2019 5:00 PM in response to greenmind

Are there any iTunes users that even after deselecting all music, and reselecting all music to synch, still have out of region music? This fixed my issue months ago. I'll admit it can take a while to deselect every album, and the solution isn't very elegant, but it worked, at least for me. Whether or not it fixes it, it's a programming error, either by accident, or purposely on Apples part.


If it doesn't correct it, considering how many users must have already brought this too Apples attention, the fact that they still haven't corrected the error, is very telling.


Dec 1, 2019 9:22 AM in response to Lawrence Makow

Its a bug, you're not the only person to have their own compositions come up with the error. I spoke to Apple support about it, they responded with a bunch of gobbledegook that made no sense to me and since I'd been on the phone with them for over an hour for another problem I wasn't willing to ask for clarification. As said before my problem cleared itself after syncing with iTunes but what it does say is Apple knows of the issue and best I could understand they're blaming it on the record industry. It may be true that the record industry placed some new mandate on them but they clearly haven't implemented the mandate properly.

May 1, 2019 3:30 PM in response to greenmind

I think I figured out how to partially fix the problem of out of region songs. It requires deselecting every song in your iTunes synch playlist library. Then you synch. The recent update gave the cloud a bigger role. Some songs will be there, and others you'll have to download back from the cloud, but once you do they should play w/o a connection. Still your music library will be a whole lot smaller, at least mine is, because I listen to a lot of unusual stuff, that you can't easily find, at least in the Apple cloud universe. I'm going to try selecting those albums in iTunes, and resynching. Still I'm not holding my breath.

Jul 8, 2019 12:20 PM in response to greenmind

This error has come up for a huge amount of my music library. I have almost 4,000 songs on my iphone which I use to teach fitness/yoga classes. This problem began after my last sync with my laptop and stopped me from teaching my pre-planned classes over the last few days. I am so frustrated and angry that Apple believes it has the right to take over my music library and impact my JOB! These are NOT songs from Apple music, but from my own CDs and my own downloads. I am not an Apple Music subscriber (and never will be). As per some of the comments above, I went into settings and into music, and turned off "Show Apple Music" and it seems to have fixed the problem. (Add this to the fact that 2 months ago Apple Music was regularly sending some huge updates to my iphone and caused me to go way over on my data usage. ) I have been an iphone user for a long time, but I am getting really sick of Apple trying to take over how we use the phones.

Aug 22, 2019 8:00 AM in response to aggressivility

I find Apple's story hard to believe. Some of the folks that have reported the problem "did" have the CD and loaded the songs from that source. The recording industry and artists realize that the future is digital and have figured out a way to profit from it. Let's face it we're more likely to buy a song we like for $1 or whatever than we are to buy a whole CD for $10 if we don't care about the other songs so they get a sale, lots of little ones, when they wouldn't otherwise. Also in my case it was a song bought from Amazon that continued to work on my Windows computer (in iTunes) but all of a sudden stopped working on my Apple phone so somehow Apple shut it down, not Amazon, Windows or the recording industry. It came back when I resync'd and continues to work so in my humble opinion its 100% an Apple issue.

Feb 1, 2020 2:42 PM in response to lloyd_634

It’s sometimes about music being retracted, but often this seems to be a database issue - a track will be available on Apple Music, playable on my Mac and won’t be available on my phone. Same account, same music, same everything. Libraries just don’t sync well, sometimes. It’s a real shame and apple seems to have done little about this in several years.

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Why do songs become unavailable on Apple Music?

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