You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why do songs become unavailable on Apple Music?

Hi all


Having some issues with Apple Music. I get the message "This song is not currently available in your country or region" when it's added to a playlist. However, searching for the song in Apple Music allows me to play it.


The playlist is fine on iTunes on MacOS, don't have any issues playing from there. I haven't changed region, but I have just re-subscribed to Apple Music after having about a year off from it.


Any ideas?


[Re-Titled by Moderator]

iPhone XR, iOS 12

Posted on Apr 5, 2019 5:06 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 27, 2019 11:00 AM

Quite frankly the second part of your answer is quite absurb. Suppose your in France, buy a bottle of wine, put it in your suitcase, and bring it home. Suddenly the bottles are recalled. Not because there is glass in the bottle, and not because the wine is poisoness, but instead simply because the maker of the wine decides they weren't paid enough by the stores that sold them.


Yes, I'd like to see the winery get you to return the bottle, especially if you already drank it.


Still Apple Music and iCloud, have sort of solved that problem. Paying for music, we can't listen to, is just another example of the music industries, and apples greedy hand.

163 replies

Jun 10, 2019 11:45 PM in response to greenmind

This is why people pirate music.


Pirated music sic doesn’t get “retracted”


People obeying the rules are the ones that end up getting screwed over.


I have and the same issue. I have over 8000 songs.


Maybe converting the songs to MP3 will work, since that should strip the song from any protection since it works in iTunes but not on the phone.

Jun 14, 2019 6:40 AM in response to Bromanian

hi guys, just noticed i have this issue too, however i have a different side of it. i have about 800 songs on itunes on my pc from cds, everything works fine on the pc. i sync my phone with it via cable, all the songs are downloaded onto my phone fine. then after a couple of hours a few songs will randomly grey out (all completely offline). i re sync the phone, they all appear again, then after a while OTHER songs will be greyed out. the songs that do it each time dont seem to be related in any way. i dont have apple music, and im not changing playlists or anything. this leads me to believe it isnt anything to do with apple music, as all of my music is offline. i dont think its anything to do with rights as the songs that are effected change each time, and only after a couple hours. i can only think its some kind of bug with ios itunes itself where it just randomly decides some songs arent allowed or whatever.

Jun 16, 2019 1:09 AM in response to lloyd_634

I have simmilar problem but not only with some songs from albums that otherwise play ok, but with MY OWN AUDIO FILES! Made on same machines /iPad/Mac with Logic X/ nad they are “unavailable in my region”, while others play ok. This is major fuckup Apple guys. Stop putting out lame updates and planned obsolescence politics (suddenly my iPhone could not sync to my Mac! I had to upgrade iOS and now I have problem with files.... )

Jun 20, 2019 8:31 AM in response to lloyd_634

I had this problem, the song played before then wouldn't yesterday. I don't have an Apple cloud account and never bought a song from Amazon. I buy all my songs from Amazon. I use a Windows PC, little affiliation with Apple except for my phone. When I played the song on my computer using a Windows player it worked fine this morning so opened it in iTunes, played fine, tried my phone again this morning, nope. Resync'd the phone with iTunes now it plays. It's quite bothersome that Apple would mess with a song on my phone bought from a different source. Amazon certainly didn't manipulate my phone iTunes data, I don't even have my Amazon account info on my phone and have never accessed my Amazon account on the phone. Smacks of being illegal.

Jul 4, 2019 3:08 PM in response to lloyd_634

Why on earth is this happening to music that I HAVE IMPORTED FROM MY OWN CDs? I can physically take the CD to any country in the world that I like and play it on a CD player, but iTunes deems that I cannot play it when I am on holiday. STOP YOUR DICTATORIAL methods Apple. You DO NOT have authority to say where I can or cannot play MY OWN MUSIC!!!!!

Jul 5, 2019 8:35 AM in response to paulsp1

Well with the total lack of response from Apple, then I will take the obvious route. Stop using iTunes and buy a dedicated (non-Apple) MP3 player. Problem solved and I’ll make sure that I buy all future music elsewhere!!!!

Jul 7, 2019 5:00 PM in response to greenmind

Are there any iTunes users that even after deselecting all music, and reselecting all music to synch, still have out of region music? This fixed my issue months ago. I'll admit it can take a while to deselect every album, and the solution isn't very elegant, but it worked, at least for me. Whether or not it fixes it, it's a programming error, either by accident, or purposely on Apples part.


If it doesn't correct it, considering how many users must have already brought this too Apples attention, the fact that they still haven't corrected the error, is very telling.


Jul 8, 2019 2:19 AM in response to greenmind

Well, I got fed up waiting for them to fix it. I also have an Android phone, so I simply copied my entire music directory structure from my PC to a micro-SD card. Guess what? Everything plays perfectly. Easy fix, but no thanks to Apple!!!!

Jul 8, 2019 12:20 PM in response to greenmind

This error has come up for a huge amount of my music library. I have almost 4,000 songs on my iphone which I use to teach fitness/yoga classes. This problem began after my last sync with my laptop and stopped me from teaching my pre-planned classes over the last few days. I am so frustrated and angry that Apple believes it has the right to take over my music library and impact my JOB! These are NOT songs from Apple music, but from my own CDs and my own downloads. I am not an Apple Music subscriber (and never will be). As per some of the comments above, I went into settings and into music, and turned off "Show Apple Music" and it seems to have fixed the problem. (Add this to the fact that 2 months ago Apple Music was regularly sending some huge updates to my iphone and caused me to go way over on my data usage. ) I have been an iphone user for a long time, but I am getting really sick of Apple trying to take over how we use the phones.

Jul 8, 2019 8:15 PM in response to greenmind

Yes, that is what I am finding as well. As I go into each album, and try to play a song, and it fades out and gives me "This song is not currently available in your country or region" - if I then sync from my PC, it copies over those songs to my phone. I like that I can fix it, but I don't like that I have to manually do this for almost 4000 songs. Apple should fix this!

Why do songs become unavailable on Apple Music?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.