Unable to connect to iCloud Music Library

Question

Level 1

11 points

Unable to connect to iCloud Music Library

I am trying to upload a new cd I bought to my iCloud library, but iTunes keeps giving me error messages like "Genius results can't be updated right now. The network connection was reset." or "Genius results can't be updated now, An unknown error occurred (-50)." I have reset my router, signed out and back in to iTunes, reinstalled iTunes, and now when I go into preferences and check the iCloud Music Library, I get the same message and it unchecks itself. Everything was working fine a couple days ago with other music I was uploading.

Windows, Windows 10

Posted on Apr 6, 2019 10:24 AM

Reply

Answer 1

turingtest2

Level 10

278,263 points

Apr 7, 2019 10:53 AM in response to fliplip

I suspect it is the other way around. I reckon Genius gets enabled in the background when you turn on iCloud Music Library if you don't normally have it turned on. Try enabling and updating Genius, then see if iCloud Music Library will work, or you get an error again.

tt2

Reply

Answer 2

turingtest2

Level 10

278,263 points

Apr 6, 2019 10:35 AM in response to Dnom75

Try turning Genius off, close iTunes, delete the file iTunes Library Genius.itdb in your iTunes folder, start iTunes, then try enabling iCloud Music Library once more.

tt2

Reply

Answer 3

turingtest2

Level 10

278,263 points

Apr 6, 2019 6:02 PM in response to Dnom75

iCloud Music Library requires Genius to be active.

tt2

Reply

Answer 4

turingtest2

Level 10

278,263 points

Apr 6, 2019 11:49 AM in response to Dnom75

iTunes may have deleted it itself when you turned Genius off. Will iCloud Music Library turn on now?

tt2

Reply

Answer 5

turingtest2

Level 10

278,263 points

Apr 7, 2019 7:54 AM in response to Dnom75

Try Get help with iCloud Music Library. You may need to Contact Apple Support for assistance.

tt2

Reply

Answer 6

fliplip

Level 1

54 points

Apr 7, 2019 12:56 PM in response to Negravera

Ok but you are aware that its all working now aren’t you? It was nothing you did, it was Apple that fixed it.

Reply

Answer 7

Dnom75 Author

Level 1

11 points

Apr 7, 2019 6:52 AM in response to turingtest2

Genius had been turned off for ages on my desktop, and has never been turned on with my laptop (I checked the settings on that yesterday when I went to see if this was just happening on my main PC, and it's not. It's happening on both). But even with it turned on, it is still happening this morning, on both machines, with Genius on.

Reply

Answer 8

fliplip

Level 1

54 points

Apr 7, 2019 8:58 AM in response to turingtest2

And thats my problem. Although i turn it on, and do get a few greyed out icons from iCloud music, as soon as the Genius error comes up the option to use ICloud music gets un ticked.

Ive never used Genius as far as I know.

Reply

Answer 9

fliplip

Level 1

54 points

Apr 7, 2019 9:03 AM in response to fliplip

I think the error about Genius is not an accurate one. I think its just the first stage of the process failing, and its not just related to Genius. Thats why those who never use it are seeing any error about it.

Reply

Answer 10

fliplip

Level 1

54 points

Apr 7, 2019 11:45 AM in response to turingtest2

Ok but there are those that have said Apple are working on this at their end.

All this messing around with out set ups will have no benefit other than to make it harder to get back to normal once Apple fix this.

We just need to ride this out until its fixed.

For what its worth i did what you suggested above yesterday, as i too googled this issue before it was widely reported. yesterday.

Reply

Answer 11

Apr 7, 2019 12:04 PM in response to turingtest2

It seems to me that the whole thing is deteriorating. First were the m4A files, now you can't upload any files. Is there a way to go back to the previous version, until this mess is fixed by Apple?

Alina

Reply