Unable to connect to iCloud Music Library

I am trying to upload a new cd I bought to my iCloud library, but iTunes keeps giving me error messages like "Genius results can't be updated right now. The network connection was reset." or "Genius results can't be updated now, An unknown error occurred (-50)." I have reset my router, signed out and back in to iTunes, reinstalled iTunes, and now when I go into preferences and check the iCloud Music Library, I get the same message and it unchecks itself. Everything was working fine a couple days ago with other music I was uploading.

Windows, Windows 10

Posted on Apr 6, 2019 10:24 AM

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22 replies

elcase1

Level 1

8 points

Apr 7, 2019 10:57 AM in response to Dnom75

I have been receiving the same message since yesterday - I contacted apple support - but was disconnected!

fliplip

Level 1

54 points

Apr 7, 2019 11:33 AM in response to turingtest2

How will that fix a server issue?

turingtest2

Level 10

278,263 points

Apr 7, 2019 11:41 AM in response to fliplip

It won’t, but it might establish if the issue is really dependent on the library or something else.

tt2

Apr 7, 2019 2:15 PM in response to fliplip

I must have missed it. I was too focused on trying to do something. But I should have guessed. Thanks!

fliplip

Level 1

54 points

Apr 7, 2019 2:16 PM in response to Negravera

No problem. Now the hard work starts for those who changed and deleted so much to try and get it working.

its a bloody mess.

Apr 7, 2019 12:54 PM in response to Negravera

So, this is what I just did: I added a couple of mp3 files to my iTunes library (I have iTunes for Windows) and then let iTunes do the job convert the files to AAC audio files. These I could upload to my iCloud Music Library.I hope that it works for you

turingtest2

Level 10

278,263 points

Apr 7, 2019 11:32 AM in response to fliplip

Try holding down shift as you launch iTunes and create a new empty library. See if you are able to enable Genius and/or iCloud Music Library in that library.

tt2

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Unable to connect to iCloud Music Library