Genius results can't be updated right now. The network connection was lost.

iTunes for Windows is working just fine for me. Do you have IPv6 enabled? I had this issue long time ago and found out when I disabled IPv6 in my windows settings and it fixed the issue and iTunes was back online with no issues.

Yep. Spoke with apple and they say that their engineers are aware of the issue. Say it has happened before and they are working on a fix. No timeline for it, however.

Day 2...Still no luck...after several hours of "chatting" with support yesterday, Apple at least admitted it was an issue on their end. Of course, the System Support Status page still shows entirely green. If Apple doesn't fix this soon, I may have to look at other options in terms of services. Very disappointed.

I'm experiencing the same issue!

All evening I've been trying to enable iCloud Music Library on my iMac and MacBook Pro (both running Mojave 10.14.4). All attempts result in the same error message: "Genius results can't be updated right now. The network connection was lost."

My network has not been lost!

All the usual troubleshooting steps point to this being a problem on Apple's end. Other user's posts here on the Apple Discussion Forum over the last 6 hours point in the same direction.

Keep calm and carry on, folks! It's obviously an Apple server issue, despite what their system status says. I'm sure it will be fixed soon. After all, it's still Sunday in Cupertino. If not, you can get chat or email support here: https://getsupport.apple.com/ or find the phone number to call here: https://support.apple.com/en-us/HT201232

Same issue here (France)...

Tests done :

• Log out/Log in account - NOK

• Add my computer to iTunes Match again - NOK

• Quit iTunes, delete some preferences files - NOK

File (Primary): com.apple.iTunes.MACHINE_GUID.plist

emplacement: /Users/USERNAME/Library/Preferences/ByHost

Files: com.apple.iTunesHelper.plist | com.apple.iTunes.plist | com.apple.iTunes.eq.plist

emplacement: /Users/USERNAME/Library/Preferences

fichier caché: .iTunes Preferences.plist

emplacement: /Users/USERNAME/Music/iTunes/iTunes Media

• checked Apple - Support - System Status - page - all green 🤔

https://www.apple.com/fr/support/systemstatus/

Please Apple team / iTunes Match crew, have a look a find a resolution ASAP, we are a lot discussing about that issue (since April 6, 2019).

Thanks

Same here... and the crap support is one of the reasons I stopped buying most Apple products years ago. But still I stick with iTunes because that's where my library has been, and I still have my iPad floating around here that I use sometimes.

Looking at my firewall, it looks to me that the servers have an invalid TLS certificate they're trying to pass. I suspect their cert has expired and nobody's fixed it yet... and as typical with Apple it might be weeks before they get to it and then they won't admit they had a problem.

as of 3:42PM on the 7th of April, 2019 in MA, I can safely say that at least I can update my iCloud music library and download! I was having this problem too since yesterday at around 2:00PM and have been lurking through the replies. I tried to access my library a couple of minutes ago and everything seems to be okay on my end!

obviously having server issues

Not according to this page: https://www.apple.com/support/systemstatus/

Hopefully if each of us opens a support case, it will get some attention more quickly.

It happens on 5Ghz Wifi network, switch to 2.4GHz

I think Apple is gaslighting us...They're still not admitting this is a widespread problem. This has been occurring all afternoon. The #FakeNews System Support Status is all green. We need to send them a link to this forum to see it's affecting a lot of people.

Same here in Poland since last night. I spent over an hour chatting with a tech support guy and nothing worked.

I found a similar thread from last year and it was fixed after a few days. So probably we’ll just have to wait. I am just glad it isn’t just me having this issue.

Same thing! Something clearly happened on April 06, 2019 and hasn't been fixed yet. That being said, any support team with a pulse would be reporting these types of issues to users, or, at the very least, their own employees? None of the tech support reps I've spoken with have any idea what's goin on.

Dear Apple, you're usually great, but this is some grade A ********! Please do ANYTHING about this issue.

Same problem here too....I was trying to move an mp3 file from my desktop to Itunes then to my phone but I kept getting this dotted-cloud image next to the song and the same error message as everyone else. I am also only using Apple Music not Itunes Matching. Chatted with 3 representatives yesterday who had no clue. Dan, one of them, said he was going to upgrade this issue to engineering. Got a call from another representative this morning, 4/7/19, who did a screenshare and basically had me update my itunes, restart my laptop, even turn on/off my router...nothing worked. The rep also said it might be because Itunes is trying to match the song I uploaded with the file already in their Itunes?? But that doesnt make sense because I have about 15 other songs I uploaded from my desktop to the library and it never had this issue. And all these songs are considered 'remixes' and cannot be found on Apple Musics library.