Genius results can't be updated right now. The network connection was lost.

Same issue here (France)...

Tests done :

• Log out/Log in account - NOK

• Add my computer to iTunes Match again - NOK

• Quit iTunes, delete some preferences files - NOK

File (Primary): com.apple.iTunes.MACHINE_GUID.plist

emplacement: /Users/USERNAME/Library/Preferences/ByHost

Files: com.apple.iTunesHelper.plist | com.apple.iTunes.plist | com.apple.iTunes.eq.plist

emplacement: /Users/USERNAME/Library/Preferences

fichier caché: .iTunes Preferences.plist

emplacement: /Users/USERNAME/Music/iTunes/iTunes Media

• checked Apple - Support - System Status - page - all green 🤔

https://www.apple.com/fr/support/systemstatus/

Please Apple team / iTunes Match crew, have a look a find a resolution ASAP, we are a lot discussing about that issue (since April 6, 2019).

Thanks

as of 3:42PM on the 7th of April, 2019 in MA, I can safely say that at least I can update my iCloud music library and download! I was having this problem too since yesterday at around 2:00PM and have been lurking through the replies. I tried to access my library a couple of minutes ago and everything seems to be okay on my end!

Same error message here in the UK on Windows iTunes. When I run iTunes Diagnostics, all Network connectivity tests pass successfully. All is green on the Apple System Status page. Is this just fake static web page? Apple Support sent me a useless boiler-plate response on how to connect to the iTunes Store.

Same problem here too....I was trying to move an mp3 file from my desktop to Itunes then to my phone but I kept getting this dotted-cloud image next to the song and the same error message as everyone else. I am also only using Apple Music not Itunes Matching. Chatted with 3 representatives yesterday who had no clue. Dan, one of them, said he was going to upgrade this issue to engineering. Got a call from another representative this morning, 4/7/19, who did a screenshare and basically had me update my itunes, restart my laptop, even turn on/off my router...nothing worked. The rep also said it might be because Itunes is trying to match the song I uploaded with the file already in their Itunes?? But that doesnt make sense because I have about 15 other songs I uploaded from my desktop to the library and it never had this issue. And all these songs are considered 'remixes' and cannot be found on Apple Musics library.

Can anyone else confirm that this is now working again? I just made another attempt and no longer get the error message. I also now see a circle with a blue progress bar filling in, whereas before it was just spinning until the error message would appear.

This is the EXACT issue I’m seeing and I just posted a similar thread question like this. Meanwhile, Apple Music was working fine a few days ago on my iMac. I called AppleCare today and we tried PRAM reset, boot to safe mode, nothing.

Very frustrating.

Exact same issue. I opened a case with Support a few hours ago, and at that time they indicated I was the only who had reported the issue, but while I was talking to the tech, she discovered the same problem on her mac. I use iTunes Match, and right now, if I click on the iCloud Music Library button under General Settings (it keeps getting unselected when the Genius results error appears) it marks my entire library for Matching.....all 108,000 entries. I fear that once the original problem gets fixed, I'm going to waiting a very long time for my library to get re-synced with iTunes Match........

I'm experiencing the same issue!

All evening I've been trying to enable iCloud Music Library on my iMac and MacBook Pro (both running Mojave 10.14.4). All attempts result in the same error message: "Genius results can't be updated right now. The network connection was lost."

My network has not been lost!

All the usual troubleshooting steps point to this being a problem on Apple's end. Other user's posts here on the Apple Discussion Forum over the last 6 hours point in the same direction.

Same issue here. (I don't use Apple Music, but have an iTunes Match account)

It started on the 6th April 2019. Still occurring now.

Tried several restarts, signing in and out of account, disabling and re-enabling Genius and Match.

Using Mojave 10.14.3, iTunes 12.9.2.5.

I have the same issue. Logged out and back in, restarted my computer, re-authorized my computer and all nothing. From the looks of the comments, it does sound like an issue on Apple's end. I use icloud music library for my music for dance class. It's so convenient to edit music, save it and have it on all devices. Hopefully there will be a fix soon.

I think Apple is gaslighting us...They're still not admitting this is a widespread problem. This has been occurring all afternoon. The #FakeNews System Support Status is all green. We need to send them a link to this forum to see it's affecting a lot of people.

Keep calm and carry on, folks! It's obviously an Apple server issue, despite what their system status says. I'm sure it will be fixed soon. After all, it's still Sunday in Cupertino. If not, you can get chat or email support here: https://getsupport.apple.com/ or find the phone number to call here: https://support.apple.com/en-us/HT201232

I'm relieved that it seems to be a server side issue, as I tried everything possible to fix it short of uninstalling the program. I'm also frustrated tho because I just spent an hour and a half trying to get it to work. Hopefully it's fixed soon.

Whooo, guess what... same issue here. Just now noticed it; haven't tried to update for the previous week so it could have theoretically started anytime.

Sounds like someone screwed something up big-time over at Apple...

I'm so relieved to have found this thread. Thought I messed something up lol.

But then I'm sad: who's gonna give back the last two frustrating hours of my life trying to fix Apple Music? Knowing Apple, they're not even gonna acknowledge the problem.