Genius results can't be updated right now. The network connection was lost.

I'm so glad I saw this thread. I've been trying to troubleshoot this problem all day on 4/6/2019 (and now part of the night). I bought a new iPhone on Friday and was trying to sync everything up and I thought I had done something wrong. Same error message over and over: "Genius results can't be updated right now. The network connection was reset."

REALLY frustrating but glad to know it's not just me. Hopefully Apple will figure out what's going on soon.

same thing happened to me from yesterday, tried everything, restart modem,reinstall itunes, reinstall older version of itunes,heck even unsubscribe and subscribe back to apple music doesnt resolve anything, hopefully apple will resolve the issue as quickly as possible

Like you lot, same problem - genius results can't be updated, reinstalled everything, on phone to Tech for two hours, totally useless - they said I was the first to report this and would phone back on Wednesday! with other solutions! (reported yesterday Saturday)

In UK - glad I saw this thread. Wondered if it was just me. That box keeps unticking!

Same here (Germany). Reinstalled Windows 10 on my notebook yesterday and was not able to activate Apple Music and iCloud Music Library because of this error. Thought I messed something up and am glad I found this thread.

The icing on the cake here is that as we are all logged out of iCloud music I expect our 1000’s of tracks will all have to be re synced. If that doesnt bring Apples servers down i dont know what will.

So no end in sight but definitely more issue and wasted time ahead.

Same problem here in Germany. No luck uploading to iTunes Match from my Mac Book Air 11 running OS 10.14.3 or 10.14.4 with iTunes Version 12.9.4.94, nor from my Mac mini running OS 10.12.6 running iTunes 12.7.5.9.

Also having the same exact issue. Running latest versions of everything, subscribe to iTunes Match (but not Apple Music) and all I get is "Genius results can’t be updated right now. The network connection was lost." errors.

Day 2...Still no luck...after several hours of "chatting" with support yesterday, Apple at least admitted it was an issue on their end. Of course, the System Support Status page still shows entirely green. If Apple doesn't fix this soon, I may have to look at other options in terms of services. Very disappointed.

Same here in Poland since last night. I spent over an hour chatting with a tech support guy and nothing worked.

I found a similar thread from last year and it was fixed after a few days. So probably we’ll just have to wait. I am just glad it isn’t just me having this issue.

Same thing! Something clearly happened on April 06, 2019 and hasn't been fixed yet. That being said, any support team with a pulse would be reporting these types of issues to users, or, at the very least, their own employees? None of the tech support reps I've spoken with have any idea what's goin on.

Dear Apple, you're usually great, but this is some grade A bullshit! Please do ANYTHING about this issue.

Same here... and the crap support is one of the reasons I stopped buying most Apple products years ago. But still I stick with iTunes because that's where my library has been, and I still have my iPad floating around here that I use sometimes.

Looking at my firewall, it looks to me that the servers have an invalid TLS certificate they're trying to pass. I suspect their cert has expired and nobody's fixed it yet... and as typical with Apple it might be weeks before they get to it and then they won't admit they had a problem.

Totally agree. There is no point any of us Googling this, i spent ages yesterday. Its all irrelevant as the issue is with Apple.

Just posting previous solutions doesn't help anyone.

Oh, and my PC is using a wired LAN so that completely rules out wifi.

But you all need to have something in common, as clearly not everyone who is using Apple Music and/or iTunes Match is affected. Like me, I have absolutely no issues, neither on Macs with different OS nor on a Windows PC. On my girlfriends Mac everything is okay as well.

There are different users affected by different server issues...Last year there was an SMTP issue that lasted for days where several people (myself included) couldn't send emails from icloud account. For at least a day, Apple claimed on my end, but in the end it was a server port issue...Frustrating being gaslighted.

Same problem here on Windows 10 platform. Itunes works fine as a musicplayer on iphone and ipad. It's strictly a genius match trying to upload songs to icloud library issue.

Interestingly enough if you make a purchase from the itunes store it downloads to your library perfectly fine. It's only trying to upload your own material where the genius message occurs. I use uploads to itunes for teaching music education so I need this to work. Network connections on my end and everything else is fine. Definitely a problem on Apple's end. I always look at this type of an

issue as one step closer to try to force consumers into purchasing Apple Music and closing the door on locker room storage of music much like Amazon has done..