Genius results can't be updated right now. The network connection was lost.

Same problem here on Windows 10 platform. Itunes works fine as a musicplayer on iphone and ipad. It's strictly a genius match trying to upload songs to icloud library issue.

Interestingly enough if you make a purchase from the itunes store it downloads to your library perfectly fine. It's only trying to upload your own material where the genius message occurs. I use uploads to itunes for teaching music education so I need this to work. Network connections on my end and everything else is fine. Definitely a problem on Apple's end. I always look at this type of an

issue as one step closer to try to force consumers into purchasing Apple Music and closing the door on locker room storage of music much like Amazon has done..

Same exact issue, can't get desktop iTunes to sync by any means in both my macbook and windows laptop.

It is fine on my iOS devices, really seems like a server side error and I have tried everything.

Seems this issue is for people with iTunes Match subscription who do not have Apple Music.

After an hour and a half the phone with tech support it's good to hear that this was NOT a "me problem," it was a THEM problem. Hope they fix this soon!

Nope...I have Apple Music and iTunes Match and have been timing out since yesterday.

This is the EXACT issue I’m seeing and I just posted a similar thread question like this. Meanwhile, Apple Music was working fine a few days ago on my iMac. I called AppleCare today and we tried PRAM reset, boot to safe mode, nothing.

Very frustrating.

Exact same issue. I opened a case with Support a few hours ago, and at that time they indicated I was the only who had reported the issue, but while I was talking to the tech, she discovered the same problem on her mac. I use iTunes Match, and right now, if I click on the iCloud Music Library button under General Settings (it keeps getting unselected when the Genius results error appears) it marks my entire library for Matching.....all 108,000 entries. I fear that once the original problem gets fixed, I'm going to waiting a very long time for my library to get re-synced with iTunes Match........

Same issue here. (I don't use Apple Music, but have an iTunes Match account)

It started on the 6th April 2019. Still occurring now.

Tried several restarts, signing in and out of account, disabling and re-enabling Genius and Match.

Using Mojave 10.14.3, iTunes 12.9.2.5.

I have the same issue. Logged out and back in, restarted my computer, re-authorized my computer and all nothing. From the looks of the comments, it does sound like an issue on Apple's end. I use icloud music library for my music for dance class. It's so convenient to edit music, save it and have it on all devices. Hopefully there will be a fix soon.

I'm relieved that it seems to be a server side issue, as I tried everything possible to fix it short of uninstalling the program. I'm also frustrated tho because I just spent an hour and a half trying to get it to work. Hopefully it's fixed soon.

Whooo, guess what... same issue here. Just now noticed it; haven't tried to update for the previous week so it could have theoretically started anytime.

Sounds like someone screwed something up big-time over at Apple...

I'm so relieved to have found this thread. Thought I messed something up lol.

But then I'm sad: who's gonna give back the last two frustrating hours of my life trying to fix Apple Music? Knowing Apple, they're not even gonna acknowledge the problem.

I'm so glad I saw this thread. I've been trying to troubleshoot this problem all day on 4/6/2019 (and now part of the night). I bought a new iPhone on Friday and was trying to sync everything up and I thought I had done something wrong. Same error message over and over: "Genius results can't be updated right now. The network connection was reset."

REALLY frustrating but glad to know it's not just me. Hopefully Apple will figure out what's going on soon.

same thing happened to me from yesterday, tried everything, restart modem,reinstall itunes, reinstall older version of itunes,heck even unsubscribe and subscribe back to apple music doesnt resolve anything, hopefully apple will resolve the issue as quickly as possible

Like you lot, same problem - genius results can't be updated, reinstalled everything, on phone to Tech for two hours, totally useless - they said I was the first to report this and would phone back on Wednesday! with other solutions! (reported yesterday Saturday)

In UK - glad I saw this thread. Wondered if it was just me. That box keeps unticking!