Genius results can't be updated right now. The network connection was lost.

When this event happened early yesterday, I was actively uploading some songs and having iTunes Match scan these new uploads. I wonder if this "active use" of iTune Match is a factor that we sufferers have in common.

Maybe some server event was taking place yesterday morning and any user that had an active "iTunes Matching analysis" got a messed up account?

I'm also having the same issue for atleast 2 days now. I hope I didnt lose all my music in the cloud since I turned iCloud music on and off to see if that would fix it. Seems like this is an Apple issue -- hope it will be fixed soon!

Same problem. I reinstalled MacOS yesterday morning, and when I tried to set everything up again in iTunes, I got that error. My entire music collection is in iCloud Music Library, very frustrating. Thanks for posting, at least now I know the issue isn't my Mac. Hopefully the issue gets resolved quickly..its been almost 2 days now.

I assume you're replying to my post about a possible connection between us sufferers... that we all had an active "iTunes Match analysis" going on during some server event yesterday. This might be why only some users have a problem.

besides all that is listed above, the Itunes cannot update the playlists from Iphone. I added few tracks to Iphone from apple music, but the sync with a cable not adding these tracks to the Itunes same playlist because of Icloud connectivity..

Hello,

I am new here.. I just spoke with Apple and they also told me it was a known issue with only Macs. The engineers are working on a fix which the senior tech told me that they will issue it out in the form of an update to the iTunes software. Watch for an update notification to iTunes. She said it should be resolved by Tuesday. If its not I will give them a call back and ask for an update to the issue.

iTunes for Windows is working just fine for me. Do you have IPv6 enabled? I had this issue long time ago and found out when I disabled IPv6 in my windows settings and it fixed the issue and iTunes was back online with no issues.

I upgrade my iMac to Mojave 10.14.4 and definitely the problem is in Apple servers (as always), it is a pity that such a prestigious company lately are having continuous programming problems. And the technicians and customer service staff are so _______ they only tell you the same thing, problem after problem.

I noticed I had this problem today as well on my Windows 10 computer. Within the iTunes application on my Windows computer, I when to Account Tab -> View My Account, and iTunes prompted me to login with my Apple account again. After I logged in, this "Genius result can't be updated..." issue went away. I'm not sure if this will fix the issue for everyone, though.

Yea it does that to me too. It will ask me for my user name and password and sometimes it will also ask me to authenticate again my sending a push to my phone. But it still shows that I am logged on. If it happens again I'll put a screen shot in.

I'm kind of new to Mac's...Anyone know how to do screenshots?

Thanks!!

Finally working. Thanks to this thread I didn't go crazy trying to fix this, but did waste ~3 hours trying and fortunately didn't resort to anything drastic that would have cost me even more time. However, I was prepared to have to wait until Tuesday for a fix. Appreciate that Apple got this done and on a weekend.

Looks like it’s back. At least it’s finally stopped try to access and is back to sloooooowly gathering info like normal. Probably because I removed all the genius data trying to get it working yesterday. Let’s hope it completes.

Or back to normal, as in rubbish.

Mine library has been update/uploaded to the iCloud with so many files having an error its like being back 72 hours.

cant wait to get rid of this crapple music service. If it wasnt for having a watch that needs to say to my phone I’d be using Spotify all the way.

Yep. Spoke with apple and they say that their engineers are aware of the issue. Say it has happened before and they are working on a fix. No timeline for it, however.

Not according to this page: https://www.apple.com/support/systemstatus/

Hopefully if each of us opens a support case, it will get some attention more quickly.