iPhone suddenly went out of service

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Level 1

8 points

iPhone suddenly went out of service

my son is using an iphone7 since August 2018, and in February 2019, the phone suddenly went out of service.

According to the information we received from Apple Support, iphone7 in this series has a chronic problem and can get service in china.

I couldn’t get service from my country,i couldn’t get service from the country i bought, and i couldn’t get service from the country from China as well althogh i sent it to China.

I see that; Apple brand is saying me although you use only 8 months and pay such money, you can do nothing if you don’t buy from your own country This is not acceptable; Either they will not sell fault products or they must change them.

Apple does not stand behind its own brand.

ı am so dissapointed for this as a an Apple brand user of since 10 years.

[Re-Titled by Host]

Posted on Apr 6, 2019 6:18 PM

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Answer 1

deggie

Level 10

167,525 points

Apr 6, 2019 7:28 PM in response to ipek96

You will need to either travel to the United States or send it to a family or friend in the US and have them take it in for service. The iPhone 7 sold in China is different than the model sold in the US. When you were told they would service it they probably assumed you had an iPhone purchased in China. Once they determined in was a US model they knew they had no way to service it. The iPhone has NEVER had an international warranty. You purchased a grey market US phone from a non-authorized reseller in Iraq. They should have informed you it was a US model.

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Answer 2

deggie

Level 10

167,525 points

Apr 6, 2019 7:19 PM in response to ipek96

I don't believe Apple has any Apple authorized iPhone resellers in Iraq, sounds like it is a grey market phone. What is the model number?

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Answer 3

deggie

Level 10

167,525 points

Apr 8, 2019 5:59 AM in response to ipek96

So if you told them you purchased an iPhone made for the US market from a non-authorized reseller in Iraq then the person you spoke to made a mistake. You can call back and report them to their supervisor. It is a hardware fix.

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Answer 4

deggie

Level 10

167,525 points

Apr 6, 2019 6:50 PM in response to ipek96

The iPhone does not have an international warranty. Where did you originally buy this iPhone?

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Answer 5

ipek96 Author

Level 1

8 points

Apr 8, 2019 12:01 AM in response to deggie

Apple support was knowing that I bought it from Iraq.I told all the details. And also in attached link refers service in China as well. https://www.apple.com/support/iphone-7-no-service/

To fix this, will they download a program or will they change something as hardware?

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Answer 6

ipek96 Author

Level 1

8 points

Apr 6, 2019 7:17 PM in response to deggie

From ıraq erbil.

but they do not give service for free as well.

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Answer 7

ipek96 Author

Level 1

8 points

Apr 6, 2019 7:24 PM in response to ipek96

apple support said that i can get service from china. I sent it to apple china as well. They said; this phone is American version,they do not take any responsibility. A1660

What else can i do??, i can’t understand this is so unacceptable.

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iPhone suddenly went out of service

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