Move Activity Ring not closing after using Garmin Connect

Seems like this was asked before, but did not see where it was answered so asking again.


I have an iPhone XR, Apple Watch Series 3 with cellular and Garmin Vivoactive HR. I run with the Garmin and my iPhone. The Apple Watch is in the car when I am running.


I have started using the Garmin Vivoactive HR to track my runs. It works great for runs, but does with close the Move Activity Ring after completing a run. It does, however, close the exercise ring. The data is written to Health from Garmin. It does not close the move ring but recognizes that I have moved. All categories are checked for Garmin Connect to sync to Apple Health. Can you please tell me if I missing any steps.


I sent an email to Garmin Support, but the response I got from them did not help because I don't see it being a Garmin Connect issue.


Hello Sandeep,

I'm very sorry but we do not support anything further than helping connect your Garmin Connect mobile account to sync with your Health account.


I don't even know what the Move ring and the Exercise ring are.  

  

Thank you for choosing Garmin,

Chris

Product Support

Garmin International


Screenshot that may help




Thank you,

Sandeep.

iPhone XR, iOS 12

Posted on Apr 9, 2019 7:02 AM

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9 replies

Apr 9, 2019 7:49 AM in response to seanfromllanelli

I used Strava for couple of weeks this year and rings closed without a problem. MapMyRun also worked fine. Garmin Connect, however, does not close the move ring but yeah give me the credit for 200% and 300% completion.


I am wondering if it has something to do with starting the runs when using Strava or MapMyRun from the respective watch/phone apps VS when using Garmin starting the run from the Garmin watch and then the software writing all the data to Health and Activity apps.

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Move Activity Ring not closing after using Garmin Connect

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