mail disconnecting from gmail

Since upgrading to Mojave, the Mac Mail app has been repeatedly disconnecting my gmail accounts. I have used these accounts with Mail for years without issue prior to this. My credentials with the gmail accounts are valid, and typically just clicking repeatedly on the tilde icon next to the disabled account eventually gets it working again, without me having to enter any new credentials - evidence that the credentials are fine.

Are others having this issue recently?

What can I do about this nuisance? Unless I notice the tilde symbol, I fail to get alerts that I have email pending on gmail.

iMac 21.5", macOS 10.14

Posted on Apr 13, 2019 2:35 PM

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25 replies

May 8, 2019 12:56 PM in response to Larry1753

Larry1753,

I did go to AppleCare on Sunday. Disgust at repeatedly trying, failing, to fix; seeing long threads on both Google & Apple community boards; I was unwilling to go further. i.e. ready to quit Google altogether, find different search engine, tell everyone on 2 gmail accounts that I'd switched addresses.


Both the 1st line tech & the senior advisor were surprised to hear about my/our-all issue. Are problem message boards just whistling in the wind? One would think that such large volume would somehow slop over into Apple/Google consciousness.


Bottom line: the engineers are now working on it. I've decided to wait a while (SrAdv off till Thur) & then check in to see what the engineers have accomplished in the meanwhile. Just hold on for now, I guess.

Cheers.

May 8, 2019 2:45 PM in response to jkr98116

jkr98116,

Who's your ISP? It probably offers mail accounts (that's my main account, where would have switched both gmail accounts, & still may). I'm also unhappy AppleMail doesn't have multi-accounts, but I have to accept that's not their within their realm--unlike Google, which seems trying to become überEntity, with more areas from which to derive identifiers for salable portfolio.

Jun 2, 2019 3:33 PM in response to jkr98116

Having the same problem, which worsened today. Now I cannot get gmail on my iPhone, in addition to my MacBook.

Started when I was forced to "reconnect" my gmail - the exclamation mark triangle in Apple Mail directed me to Safari where I ha to reconnect the accounts. Now that option isn't even working. Aargh! Will follow this convo to see if anything positive appears.

Jun 2, 2019 4:26 PM in response to jkr98116

I spent a few hours with Apple support and seemed to rectify things only to have all systems , Mac, MacBook, and iPhone, continue to behave erratically. Will try again with the support team again when I have hours to spare. Main issue is mailbox disconnecting and also not fetching mail until I close mailbox and re-open every time. This is nuts. When waiting for important emails I have to continually open, re-open, re-open, re-open....... Can't understand why they have no fix yet.

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mail disconnecting from gmail

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