Timers not working anymore on HomePod

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Level 1

8 points

Timers not working anymore on HomePod

Starting some days ago, the Homepod fails to accept any timer related request, even the most simple "Hey Siri, timer". In fact, any request that has the word "timer" fails even if it is not to start, query or stop a timer. The same thing goes if I ask for a countdown.

Any other request I can think of gets processed as usual.

I've tried to unplug and plug it back after a while, but it made no difference.

Am I missing something obvious?

Version is 12.2

HomePod

Posted on Apr 16, 2019 1:50 AM

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Answer 1

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CyberDiego Author

Level 1

8 points

Apr 17, 2019 5:53 AM in response to Vancouver22

Support got back to me and although very kind has not been very helpful...

Apparently, they have no idea of what is causing the problem or how to solve it, their suggestion is to do a full reset of the device:

Based on the information you have provided to us, we believe that the following information may be useful to you:

Reset HomePod

Not wanting to lose all my configurations, before going for the hard reset, I tried once again to unplug the device. This time I left it unplugged for a longer time, about an hour, and it did the trick!

Timers requests are now processed just as fine as the other requests and I did not lose my configured automations!

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Answer 2

Vancouver22

Level 8

36,264 points

Apr 17, 2019 4:46 PM in response to CyberDiego

I’ve been just unplugging them as well, but only for a few minutes. I’ll try longer

i have 3 HomePods and one never has issues, this was the one that arrived in a damaged box.. go figure.

They are all the same model numbers,

thanks

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Answer 3

andyf

Level 1

16 points

Apr 21, 2019 6:11 PM in response to CyberDiego

Thanks for posting this! I had tried unplugging my HomePod, resetting it, and was about to take it into an Apple Store for a replacement. After reading your post, I unplugged it before heading out to the gym. On my return, I plugged it back in, and since then, no more timer issues.

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Answer 4

Vancouver22

Level 8

36,264 points

Apr 16, 2019 1:53 AM in response to CyberDiego

It’s been happening to a few of us,

please let them know

Feedback - HomePod - Apple

https://www.apple.com/feedback/homepod.html

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Timers not working anymore on HomePod

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