Cannot unblock IPad with findMyPhone

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Level 1

8 points

Cannot unblock IPad with findMyPhone

Hi guys, looks like I need your help.

My iPad was blocked by findMyPhone and I hadn't access to email. When I try to turn it on - it's a lock screen with login form with my old apple id. But I've logged in my apple id with secret questions and then changed email and pass. Now I have new apple ID and prev is invalid. But when I turn on my iPad again - it's a lock screen still with old apple Id. And event DFU repairing with iTunes doesn't helps. What should I do to sync my new apple ID with my iPad?

iPad (4th gen) Wi-Fi + Cellular

Posted on Apr 16, 2019 6:04 AM

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Answer 1

Top-ranking reply

freemanray

Level 2

264 points

Apr 16, 2019 7:56 AM in response to IhorLavrov

Two options here,

You can go through and undo the changes you have previously made to your Apple ID primary email and then sign out of iCloud on the device.
Go through the process of removing activation lock which will take significantly more time and be much more of a pain.

The problem is when you changed your Apple ID username it was never updated on the iPad. So your iPad is still trying to use the old. Changing from the NEW username to the OLD should fix that issue. ALWAYS make sure you sign out of iCloud on all of your devices before changing your Apple ID username/email.

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Answer 2

Apr 17, 2019 5:03 AM in response to IhorLavrov

If your are unable to change your Apple ID username then you only other option is to restore your device and contact Apple to go through the process of removing activation lock.

You will need a receipt from the store you purchased the device from unless purchased directly from Apple.

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Answer 3

IhorLavrov Author

Level 1

8 points

Apr 17, 2019 3:18 AM in response to freemanray

Hi, thank you very much, but what if I don't have an acces to previously email and cannot confirm this email when I will change it back?

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Cannot unblock IPad with findMyPhone

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