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Level 1

4 points

Payment methods

Good evening.!! I have many problems with my payment method ..First of all iTunes charge me for an app 83 euros that I never download it (don’t even which one is cause I never receive any bill in my emails as always ..My bank told that they will arrange it and they delete my card because I suspect that my card is hacked..Today I take a new visa I went to my payment on iTunes to change the number and I receive a message that my iTunes and AppStore has decline my pay method even with the new number .!!

iPhone 6s, iOS 12

Posted on Apr 18, 2019 4:42 AM

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Limnos

Level 10

411,241 points

Posted on Apr 18, 2019 8:15 AM

'If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.' Click on the link in the document and follow instructions. https://support.apple.com/HT208856

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Payment methods

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